Who Is This Vendor Assessment For? NelsonHall’s Wealth and Asset Management BPS Vendor Assessment for Tieto is a comprehensive assessment of Tieto’s wealth and asset management BPS offerings and capabilities designed for: Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for wealth and asset management BPS RFPs Vendor marketing, sales and business managers looking to benchmark themselves against their peers Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights This NelsonHall assessment analyzes Tieto’s offerings and capabilities in wealth and asset management services. Tieto is one of a number of wealth and asset management services companies analyzed in NelsonHall’s comprehensive industry analysis programs. Overview Tieto began in the financial services sector in the 1970s, primarily by selling IT products. Since the 1990s, it has been shifting its offering mix for the financial services industry towards services, including ITS and BPS. Tieto began its activities in wealth and asset management, working with Cerdo in 2006. Cerdo is a bank owned joint venture which started in 2001; it delivers operations processing services to its owners, and is owned by: Sparbanken Finn Sparbanken Gripen Swedbank (Sparbanken Öresund). Tieto began its wealth and asset management BPS activities with Cerdo in April 2015. At that time, Tieto took management responsibilities for a Cerdo-owned delivery center based in Sweden. Tieto will deliver wealth and asset management BPS services to Cerdo’s existing clients, and will expand over time to include additional clients and processes. In addition, outside of W&A BPS, the Cerdo contract provides administrative payment services for its clients. By 2016, Cerdo is expected (according to its own website) to be dissolved as an entity; its ongoing activities will be delivered by Tieto. Delivery Capabilities Tieto delivers services from one delivery center in Sweden, and draws on its delivery capabilities across multiple centers in each of the Scandinavian countries. Because Tieto’s W&A BPS services are highly automated, it regularly utilizes ITS capabilities from around its internal network. Target Markets Tieto’s targets for W&A BPS are wealth management arms of banks and brokerage firms headquartered in Sweden, Norway, Finland, and Denmark. Tieto is focused on targeting Sweden (current clients) and Norway (future mid-tier clients) over the next twelve months.