TCS - Retail Banking BPS
Who Is This Vendor Assessment For?
NelsonHall’s retail banking BPS vendor assessment for TCS is acomprehensive assessment of TCS’ retail banking BPS offerings andcapabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofTCSl market process outsourcing and identifying vendor suitability forretail banking BPS RFPs
Vendor marketing, sales and business managers looking to benchmarkthemselves against their peers
Financial analysts and investors specializing in the support servicessector.
Key Findings & Highlights
TCS clients are large to mid financial institutions. Their buying behaviorsare typically similar with the exception of captive divestments:
buying oneline of service and expanding over time. However, each client has aunique culture and set of needs, so each engagement is customized tothat client’s situation.TCS works with client platforms and industry standard platforms to deliverretail banking BPS services. However, it does have a proprietary bankingplatform, BaNCS, which provides all retail banking functionality and isused by clients which do not have a preferred core banking platform.TCS’ global presence and its breadth of retail banking BPS servicesposition it well to cross-sell business to Tier 1 global financial institutionsand regional banks.
Scope of the Report
The report provides a comprehensive and objective analysis of TCS’ retailbanking BPS offerings, capabilities, and market and financial strength,including:
Identification of the company’s strategy, emphases and newdevelopments-Analysis of the company’s strengths, weaknesses and outlook
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contractsAnalysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the locationof delivery locations.
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