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Genpact- Retail Banking BPS

Genpact- Retail Banking BPS

Who Is This Vendor Assessment For?
NelsonHall’s retail banking BPS vendor assessment for Genpact is acomprehensive assessment of Genpact’s retail banking BPS offeringsand capabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers ofGenpactl market process outsourcing and identifying vendor suitabilityfor retail banking BPS RFPs
Vendor marketing, sales and business managers looking to benchmarkthemselves against their peers
Financial analysts and investors specializing in the support servicessector.

Key Findings & Highlights
This vendor profile focuses on retail banking BPS. Genpact beganproviding retail banking BPS services to a large retail bank in 2004, withan engagement to transform process delivery for its retail bankingprocesses. Over time the engagement grew to include card processingand call center services.Genpact began delivering mortgage and loan (M&L) BPS services in2006 when it decided to enter the mortgage BPS business with theacquisition of Moneyline Lending Services (MLS), which provided privatelabel mortgage processing services. MLS had 150 FTEs at the time.Genpact has continued to add capabilities that complement its M&L BPScapabilities. A notable addition was the acquisition of QuantumTechnology in 2011. Quantum was acquired from First American, a largetitle company; it was a mortgage origination software vendor whichprovided Genpact with a configurable BPS platform.Genpact works with both client and proprietary platforms to deliver retailbanking BPS services. Today, most of the pipeline for retail banking BPScomes from lenders looking to modernize their platform for complianceand sales efficiency purposes


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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