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Debt Collection Software Market by Component (Software, Services), Organization Size, Deployment Type, User Type (Financial Institutions, Collection Agencies, Healthcare, Government, Telecom & Utilities), and Region - Global Forecast to 2024

Debt Collection Software Market by Component (Software, Services), Organization Size, Deployment Type, User Type (Financial Institutions, Collection Agencies, Healthcare, Government, Telecom & Utilities), and Region - Global Forecast to 2024

Growing demand for automation and self-service payment models to improve the collection process are expected to drive the growth of the debt collection software market
The global debt collection software market size is expected to grow from an estimated value of USD 2.9 billion in 2019 to USD 4.6 billion by 2024, at a CAGR of 9.6% during the forecast period. The debt collection software industry is driven by various factors, such as leveraging advanced technologies to automate the collection process and rolling out self-service payment models to speed up the collection process. However, the inadequacy of legacy systems and growing regulations can hinder the growth of the market.

The telecom & utilities segment is projected to grow at the highest CAGR during the forecast period
With time, several organizations have deployed a mix of technologies, computer systems, and modern debt collection software to manage their increasing subscriber base. Telecom and utilities enterprises are continually moving forward and trying to stay on top of the latest trends and technologies as collecting telecom debts and tracking customers can be very challenging. Today, legal notices no longer pose a threat to debtors, and growing rules & regulations have made the collection process even more complex. Hence, many telecom and utility companies are using mobile technologies and have introduced self-service payment platform to keep track of their customers, follow up on the bill payment, and help them maintain their credibility.

The integration & implementation services segment expected to account for the largest share during the forecast period
Integration & implementation services provide ease to organizations in deploying debt collection software. These services ensure organizations that their applications would be integrated effortlessly with their internal and external systems, and they would get the most out of investments made on IT infrastructure. System integrators help enterprises understand the operational functionalities of their existing systems and establish reliable connectivity between data, people, applications, and devices for the growth of business revenue.

APAC expected to grow at the highest rate during the forecast period
The debt collection software market in APAC is expected to grow at the highest CAGR during the forecast period, due to the increase in demand for technologically driven debt collection software and services. This software enables an organization to fine-tune the collection process, manage credit risk, and improve debt recovery rate. The APAC region is expected to experience extensive growth opportunities during the forecast period. Australia and New Zealand (ANZ), India, Japan, and China have emerged as undisputed leaders in the debt collection software market.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the debt collection software market.

By company type: Tier 1 – 38%, Tier 2 – 42%, and Tier 3 – 20%
By designation: C-level – 40%, Director-level – 35%, and Others – 25%
By region: North America – 35%, Europe – 40%, APAC – 15%, RoW – 10%

Major vendors offering debt collection software and services across the globe include FIS (US), FICO (US), Experian (Ireland), CGI (Canada), TransUnion (US), Pegasystems (US), Temenos (Switzerland), Intellect Design Arena (India), Nucleus Software (India), Chetu (US), AMEYO (India), Loxon Solutions (Hungary), EXUS (UK), Kuhlekt (Australia), and Katabat (US).
The study includes an in-depth competitive analysis of these key players in the debt collection software market, with their company profiles, recent developments, and key market strategies.

Research coverage
The market study covers the debt collection software market size across segments. It aims at estimating the market size and the growth potential of this market across different segments, namely, component (software and services), deployment type, organization size, user type, and region. The study also includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key benefits of buying the report
The report will help the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall debt collection software market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKET SEGMENTATION
      • REGIONS COVERED
      • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY CONSIDERED
      • Table UNITED STATES DOLLAR EXCHANGE RATE, 2016–2018
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • DATA TRIANGULATION
    • MARKET SIZE ESTIMATION
      • TOP-DOWN APPROACH
      • BOTTOM-UP APPROACH
    • MARKET FORECAST
      • Table FACTOR ANALYSIS
    • ASSUMPTIONS FOR THE STUDY
    • LIMITATIONS OF THE STUDY
  • EXECUTIVE SUMMARY
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE DEBT COLLECTION SOFTWARE MARKET
    • NORTH AMERICA DEBT COLLECTION SOFTWARE MARKET, BY USER TYPE AND COUNTRY
    • DEBT COLLECTION SOFTWARE MARKET: MAJOR COUNTRIES
  • MARKET OVERVIEW
    • INTRODUCTION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
    • INDUSTRY TRENDS
      • USE CASE 1: TRUSTMARK
      • USE CASE 2: ARVEST
      • USE CASE 3: SCOTIABANK
      • USE CASE 4: NAVY FEDERAL CREDIT UNION
  • DEBT COLLECTION SOFTWARE MARKET, BY COMPONENT
    • INTRODUCTION
      • Table DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
    • SOFTWARE
      • NEED TO AUTOMATE THE COLLECTION PROCESS AND RECOVERY OF DELINQUENT PAYMENT PROCESS TO DRIVE THE DEMAND FOR DEBT COLLECTION SOFTWARE
        • Table SOFTWARE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • SERVICES
      • Table SERVICES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION)
      • Table SERVICES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
      • CONSULTING
        • Table CONSULTING MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
      • INTEGRATION AND IMPLEMENTATION
        • Table INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
      • TRAINING AND SUPPORT
        • Table TRAINING AND SUPPORT MARKET SIZE, BY REGION, 2017–2024 (USD THOUSAND)
  • DEBT COLLECTION SOFTWARE MARKET, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
    • LARGE ENTERPRISES
      • AVAILABILITY OF ADVANCED INFRASTRUCTURE AND HIGH ECONOMIES OF SCALE ENABLE LARGE ENTERPRISES TO LEVERAGE THE DEBT COLLECTION SOFTWARE
        • Table LARGE ENTERPRISES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • SMALL AND MEDIUM-SIZED ENTERPRISES
      • RAPID DIGITALIZATION AND AUTOMATION IN COLLECTION PROCESS TO DRIVE THE ADOPTION OF DEBT COLLECTION SOFTWARE AMONG SMALL AND MEDIUM-SIZED ENTERPRISES
        • Table SMALL AND MEDIUM-SIZED ENTERPRISES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
  • DEBT COLLECTION SOFTWARE MARKET, BY DEPLOYMENT TYPE
    • INTRODUCTION
      • Table DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION)
    • ON-PREMISES
      • GROWING CONCERNS OVER DATA SECURITY AND PRIVACY ISSUES TO FUEL THE ADOPTION OF ON-PREMISES DEBT COLLECTION SOFTWARE
        • Table ON-PREMISES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • CLOUD
      • SCALABILITY AND COST-EFFECTIVENESS TO BOOST THE ADOPTION OF CLOUD-BASED DEBT COLLECTION SOFTWARE
        • Table CLOUD: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
  • DEBT COLLECTION SOFTWARE MARKET, BY USER TYPE
    • INTRODUCTION
      • Table DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE, 2017–2024 (USD MILLION)
    • FINANCIAL INSTITUTIONS
      • DEBT COLLECTION SOFTWARE HELP FINANCIAL INSTITUTIONS ACHIEVE OPERATIONAL EFFICIENCY AND SIMPLIFY THE COMPLEX COLLECTION PROCESS
        • Table FINANCIAL INSTITUTIONS: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • COLLECTION AGENCIES
      • GROWING NEED TO REDUCE RISKS ASSOCIATED WITH BAD DEBTS TO BOOST THE ADOPTION OF DEBT COLLECTION SOFTWARE BY COLLECTION AGENCIES
        • Table COLLECTION AGENCIES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • HEALTHCARE
      • DEBT COLLECTION SOFTWARE TO PROVIDE IN-HOUSE COLLECTION OPERATIONS AND MANAGE HEALTH INSURANCE CLAIMS IN HEALTHCARE ORGANIZATIONS
        • Table HEALTHCARE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • GOVERNMENT
      • GOVERNMENT AGENCIES LEVERAGE DEBT COLLECTION SOFTWARE TO IMPROVE THE CONSTITUENT SERVICES AND DELINQUENT PROPERTY TAX COLLECTION
        • Table GOVERNMENT: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD THOUSAND)
    • TELECOM AND UTILITIES
      • GROWING DEMAND TO REDUCE THE OPERATIONAL COST TO BOOST THE GROWTH OF DEBT COLLECTION SOFTWARE IN THE TELECOM AND UTILITIES SEGMENT
        • Table TELECOM AND UTILITIES: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • OTHERS
      • Table OTHERS: DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD THOUSAND)
  • DEBT COLLECTION SOFTWARE MARKET, BY REGION
    • INTRODUCTION
      • Table DEBT COLLECTION SOFTWARE MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • UNITED STATES
      • CANADA
    • EUROPE
      • Table EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
      • Table EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION)
      • Table EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE, 2017–2024 (USD MILLION)
      • Table EUROPE: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • UNITED KINGDOM
      • GERMANY
      • FRANCE
      • REST OF EUROPE
    • ASIA PACIFIC
      • Table ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE, 2016–2023 (USD MILLION)
      • Table ASIA PACIFIC: DEBT COLLECTION SOFTWARE SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • AUSTRALIA AND NEW ZEALAND
      • JAPAN
      • CHINA
      • REST OF ASIA PACIFIC
    • MIDDLE EAST AND AFRICA
      • Table MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY SERVICE, 2017–2024 (USD THOUSAND)
      • Table MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE, 2017–2024 (USD THOUSAND)
      • Table MIDDLE EAST AND AFRICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • KINGDOM OF SAUDI ARABIA
      • SOUTH AFRICA
      • UNITED ARAB EMIRATES
      • REST OF MIDDLE EAST AND AFRICA
    • LATIN AMERICA
      • Table LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY SERVICE, 2017–2024 (USD THOUSAND)
      • Table LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION)
      • Table LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY USER TYPE, 2017–2024 (USD THOUSAND)
      • Table LATIN AMERICA: DEBT COLLECTION SOFTWARE MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • BRAZIL
      • MEXICO
      • REST OF LATIN AMERICA
  • COMPETITIVE LANDSCAPE
    • INTRODUCTION
    • COMPETITIVE SCENARIO
      • NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS
        • Table NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS, 2017–2019
      • BUSINESS EXPANSIONS
        • Table BUSINESS EXPANSIONS, 2017–2018
      • ACQUISITIONS
        • Table ACQUISITIONS, 2018–2019
      • PARTNERSHIPS AND AGREEMENTS
        • Table PARTNERSHIPS AND AGREEMENTS, 2017–2019
    • COMPETITIVE LEADERSHIP MAPPING
      • Table EVALUATION CRITERIA
      • VISIONARY LEADERS
      • DYNAMIC DIFFERENTIATORS
      • INNOVATORS
      • EMERGING COMPANIES
  • COMPANY PROFILES
    • INTRODUCTION
    • CGI
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • EXPERIAN
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • FIS
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • FICO
      • BUSINESS OVERVIEW
      • PRODUCTS AND SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • TRANSUNION
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • CHETU
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • INTELLECT DESIGN ARENA
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • NUCLEUS SOFTWARE
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • PEGASYSTEMS
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • TEMENOS
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • LOXON SOLUTIONS
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • MNM VIEW
    • AMEYO
    • EXUS
    • KATABAT
    • KUHLEKT
  • APPENDIX
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS
    • AUTHOR DETAILS

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