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IT Services Global Industry Almanac 2020-2029

Publisher MarketLine
Published Nov 24, 2025
SKU # MTLN20790945

Description

IT Services Global Industry Almanac 2020-2029

Summary

Global IT Services industry profile provides top-line qualitative and quantitative summary information including: industry size (value , and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the industry.

Key Highlights
  • IT services market involves the design, development, implementation, management, and support of information technology systems and applications for organizations. Market values include revenues generated from (a) signed deals that remain under contract and (b) new contracts signed within that calendar year.
  • The market is segmented into BPO services, application services, and infrastructure services. The BPO services segment includes customer relationship management (CRM), finance and accounting, human resources, knowledge process outsourcing, and procurement and supply chain. The application services segment covers application development, application management, and application performance monitoring. Infrastructure services segment includes cloud computing, data center & hosting services, IT management, managed security services, and storage services.
  • All market data and forecasts are based on nominal prices, and all currency conversions used in the creation of this report have been calculated using the yearly annual average exchange rates. The USD values may show a declining trend for a few countries, such as Argentina, Turkey, Nigeria, Egypt, and Russia. This is primarily because of the impact of exchange rates considered.
  • The global IT services industry recorded revenues of $1,795.0 billion in 2024, representing a compound annual growth rate (CAGR) of 8.2% between 2019 and 2024.
  • The infrastructure services segment accounted for the industry's largest proportion in 2024, with total revenues of $1,139.9 billion, equivalent to 63.5% of the industry's overall value.
  • In 2024, the global IT services industry recorded an annual growth of 9.6% due to the accelerating digital transformation among small and medium-sized enterprises (SMEs). According to the US Small Business Administration (SBA), in 2024, the US had approximately 34.8 million small businesses. These small businesses lack the in-house technical expertise, leading to greater reliance on IT service providers for outsourced solutions.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global it services industry
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global it services industry
  • Leading company profiles reveal details of key it services industry players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the global it services industry with five year forecasts
Reasons to Buy
  • What was the size of the global it services industry by value in 2024?
  • What will be the size of the global it services industry in 2029?
  • What factors are affecting the strength of competition in the global it services industry?
  • How has the industry performed over the last five years?
  • What are the main segments that make up the global it services industry?

Table of Contents

1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Competitive landscape
2 Introduction
2.1. What is this report about?
2.2. Who is the target reader?
2.3. How to use this report
2.4. Definitions
3 Global IT Services
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 IT Services in Asia-Pacific
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 IT Services in Europe
6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis
7 Macroeconomic Indicators
7.1. Country data
8 IT Services in France
8.1. Market Overview
8.2. Market Data
8.3. Market Segmentation
8.4. Market outlook
8.5. Five forces analysis
9 Macroeconomic Indicators
9.1. Country data
10 IT Services in Germany
10.1. Market Overview
10.2. Market Data
10.3. Market Segmentation
10.4. Market outlook
10.5. Five forces analysis
11 Macroeconomic Indicators
11.1. Country data
12 IT Services in Australia
12.1. Market Overview
12.2. Market Data
12.3. Market Segmentation
12.4. Market outlook
12.5. Five forces analysis
13 Macroeconomic Indicators
13.1. Country data
14 IT Services in Brazil
14.1. Market Overview
14.2. Market Data
14.3. Market Segmentation
14.4. Market outlook
14.5. Five forces analysis
15 Macroeconomic Indicators
15.1. Country data
16 IT Services in Canada
16.1. Market Overview
16.2. Market Data
16.3. Market Segmentation
16.4. Market outlook
16.5. Five forces analysis
17 Macroeconomic Indicators
17.1. Country data
18 IT Services in China
18.1. Market Overview
18.2. Market Data
18.3. Market Segmentation
18.4. Market outlook
18.5. Five forces analysis
19 Macroeconomic Indicators
19.1. Country data
20 IT Services in India
20.1. Market Overview
20.2. Market Data
20.3. Market Segmentation
20.4. Market outlook
20.5. Five forces analysis
21 Macroeconomic Indicators
21.1. Country data
22 IT Services in Indonesia
22.1. Market Overview
22.2. Market Data
22.3. Market Segmentation
22.4. Market outlook
22.5. Five forces analysis
23 Macroeconomic Indicators
23.1. Country data
24 IT Services in Italy
24.1. Market Overview
24.2. Market Data
24.3. Market Segmentation
24.4. Market outlook
24.5. Five forces analysis
25 Macroeconomic Indicators
25.1. Country data
26 IT Services in Japan
26.1. Market Overview
26.2. Market Data
26.3. Market Segmentation
26.4. Market outlook
26.5. Five forces analysis
27 Macroeconomic Indicators
27.1. Country data
28 IT Services in Mexico
28.1. Market Overview
28.2. Market Data
28.3. Market Segmentation
28.4. Market outlook
28.5. Five forces analysis
29 Macroeconomic Indicators
29.1. Country data
30 IT Services in The Netherlands
30.1. Market Overview
30.2. Market Data
30.3. Market Segmentation
30.4. Market outlook
30.5. Five forces analysis
31 Macroeconomic Indicators
31.1. Country data
32 IT Services in North America
32.1. Market Overview
32.2. Market Data
32.3. Market Segmentation
32.4. Market outlook
32.5. Five forces analysis
33 IT Services in Russia
33.1. Market Overview
33.2. Market Data
33.3. Market Segmentation
33.4. Market outlook
33.5. Five forces analysis
34 Macroeconomic Indicators
34.1. Country data
35 IT Services in Scandinavia
35.1. Market Overview
35.2. Market Data
35.3. Market Segmentation
35.4. Market outlook
35.5. Five forces analysis
36 IT Services in Singapore
36.1. Market Overview
36.2. Market Data
36.3. Market Segmentation
36.4. Market outlook
36.5. Five forces analysis
37 Macroeconomic Indicators
37.1. Country data
38 IT Services in South Africa
38.1. Market Overview
38.2. Market Data
38.3. Market Segmentation
38.4. Market outlook
38.5. Five forces analysis
39 Macroeconomic Indicators
39.1. Country data
40 IT Services in South Korea
40.1. Market Overview
40.2. Market Data
40.3. Market Segmentation
40.4. Market outlook
40.5. Five forces analysis
41 Macroeconomic Indicators
41.1. Country data
42 IT Services in Spain
42.1. Market Overview
42.2. Market Data
42.3. Market Segmentation
42.4. Market outlook
42.5. Five forces analysis
43 Macroeconomic Indicators
43.1. Country data
44 IT Services in Turkey
44.1. Market Overview
44.2. Market Data
44.3. Market Segmentation
44.4. Market outlook
44.5. Five forces analysis
45 Macroeconomic Indicators
45.1. Country data
46 IT Services in The United Kingdom
46.1. Market Overview
46.2. Market Data
46.3. Market Segmentation
46.4. Market outlook
46.5. Five forces analysis
47 Macroeconomic Indicators
47.1. Country data
48 IT Services in The United States
48.1. Market Overview
48.2. Market Data
48.3. Market Segmentation
48.4. Market outlook
48.5. Five forces analysis
49 Macroeconomic Indicators
49.1. Country data
50 Company Profiles
50.1. Accenture Plc
50.2. International Business Machines Corp
50.3. Hewlett Packard Enterprise Co
50.4. Fujitsu Ltd
50.5. Capgemini SE
50.6. Tata Consultancy Services Ltd
50.7. NTT DATA Group Corp
50.8. Infosys Ltd
50.9. Atos SE
50.10. Sopra Steria Group
50.11. T-Systems International GmbH
50.12. adesso SE
50.13. Atlassian Corp
50.14. Cognizant Technology Solutions Corp
50.15. CGI Inc
50.16. Digital China Holdings Ltd
50.17. HCL Technologies Ltd
50.18. Tech Mahindra Ltd
50.19. Wipro Ltd
50.20. NEC Corp
50.21. Laboratory of New Information Technologies
50.22. IBS Group Holding Limited
50.23. TietoEVRY Corp
50.24. Altron Ltd
50.25. Samsung SDS Co Ltd
50.26. LG CNS Co Ltd
51 Appendix
51.1. Methodology
51.2. About MarketLine
List of Tables
Table 1: Global IT services industry value: $ million, 2019-24
Table 2: Global IT services industry category segmentation: % share, by value, 2019-24
Table 3: Global IT services industry category segmentation: $ million, 2019-24
Table 4: Global IT services industry geography segmentation: $ million, 2024
Table 5: Global IT services industry value forecast: $ million, 2024-29
Table 6: Global Size of Population (Million), 2020-24
Table 7: Global Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 8: Global GDP (Current Prices, $ Billion), 2020-24
Table 9: Global Inflation, 2020-24
Table 10: Global Consumer Price Index (Absolute), 2020-24
Table 11: Global Exchange Rate, 2019-24
Table 12: Asia-Pacific IT services industry value: $ million, 2019-24
Table 13: Asia-Pacific IT services industry category segmentation: % share, by value, 2019-24
Table 14: Asia-Pacific IT services industry category segmentation: $ million, 2019-24
Table 15: Asia-Pacific IT services industry geography segmentation: $ million, 2024
Table 16: Asia-Pacific IT services industry value forecast: $ million, 2024-29
Table 17: Europe IT services industry value: $ million, 2019-24
Table 18: Europe IT services industry category segmentation: % share, by value, 2019-24
Table 19: Europe IT services industry category segmentation: $ million, 2019-24
Table 20: Europe IT services industry geography segmentation: $ million, 2024
Table 21: Europe IT services industry value forecast: $ million, 2024-29
Table 22: Europe Size of Population (Million), 2020-24
Table 23: Europe Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 24: Europe GDP (Current Prices, $ Billion), 2020-24
Table 25: Europe Inflation, 2020-24
Table 26: Europe Consumer Price Index (Absolute), 2020-24
Table 27: Europe Exchange Rate, 2019-24
Table 28: France IT services industry value: $ million, 2019-24
Table 29: France IT services industry category segmentation: % share, by value, 2019-24
Table 30: France IT services industry category segmentation: $ million, 2019-24
Table 31: France IT services industry geography segmentation: $ million, 2024
Table 32: France IT services industry value forecast: $ million, 2024-29
Table 33: France Size of Population (Million), 2020-24
Table 34: France Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 35: France GDP (Current Prices, $ Billion), 2020-24
Table 36: France Inflation, 2020-24
Table 37: France Consumer Price Index (Absolute), 2020-24
Table 38: France Exchange Rate, 2019-24
Table 39: Germany IT services industry value: $ million, 2019-24
Table 40: Germany IT services industry category segmentation: % share, by value, 2019-24
Table 41: Germany IT services industry category segmentation: $ million, 2019-24
Table 42: Germany IT services industry geography segmentation: $ million, 2024
Table 43: Germany IT services industry value forecast: $ million, 2024-29
Table 44: Germany Size of Population (Million), 2020-24
Table 45: Germany Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 46: Germany GDP (Current Prices, $ Billion), 2020-24
Table 47: Germany Inflation, 2020-24
Table 48: Germany Consumer Price Index (Absolute), 2020-24
Table 49: Germany Exchange Rate, 2019-24
Table 50: Australia IT services industry value: $ million, 2019-24
Table 51: Australia IT services industry category segmentation: % share, by value, 2019-24
Table 52: Australia IT services industry category segmentation: $ million, 2019-24
Table 53: Australia IT services industry geography segmentation: $ million, 2024
Table 54: Australia IT services industry value forecast: $ million, 2024-29
Table 55: Australia Size of Population (Million), 2020-24
Table 56: Australia Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 57: Australia GDP (Current Prices, $ Billion), 2020-24
Table 58: Australia Inflation, 2020-24
Table 59: Australia Consumer Price Index (Absolute), 2020-24
Table 60: Australia Exchange Rate, 2019-24
Table 61: Brazil IT services industry value: $ million, 2019-24
Table 62: Brazil IT services industry category segmentation: % share, by value, 2019-24
Table 63: Brazil IT services industry category segmentation: $ million, 2019-24
Table 64: Brazil IT services industry geography segmentation: $ million, 2024
Table 65: Brazil IT services industry value forecast: $ million, 2024-29
Table 66: Brazil Size of Population (Million), 2020-24
Table 67: Brazil Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 68: Brazil GDP (Current Prices, $ Billion), 2020-24
Table 69: Brazil Inflation, 2020-24
Table 70: Brazil Consumer Price Index (Absolute), 2020-24
Table 71: Brazil Exchange Rate, 2019-24
Table 72: Canada IT services industry value: $ million, 2019-24
Table 73: Canada IT services industry category segmentation: % share, by value, 2019-24
Table 74: Canada IT services industry category segmentation: $ million, 2019-24
Table 75: Canada IT services industry geography segmentation: $ million, 2024
Table 76: Canada IT services industry value forecast: $ million, 2024-29
Table 77: Canada Size of Population (Million), 2020-24
Table 78: Canada Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 79: Canada GDP (Current Prices, $ Billion), 2020-24
Table 80: Canada Inflation, 2020-24
Table 81: Canada Consumer Price Index (Absolute), 2020-24
Table 82: Canada Exchange Rate, 2019-24
Table 83: China IT services industry value: $ million, 2019-24
Table 84: China IT services industry category segmentation: % share, by value, 2019-24
Table 85: China IT services industry category segmentation: $ million, 2019-24
Table 86: China IT services industry geography segmentation: $ million, 2024
Table 87: China IT services industry value forecast: $ million, 2024-29
Table 88: China Size of Population (Million), 2020-24
Table 89: China Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 90: China GDP (Current Prices, $ Billion), 2020-24
Table 91: China Inflation, 2020-24
Table 92: China Consumer Price Index (Absolute), 2020-24
Table 93: China Exchange Rate, 2019-24
Table 94: India IT services industry value: $ million, 2019-24
Table 95: India IT services industry category segmentation: % share, by value, 2019-24
Table 96: India IT services industry category segmentation: $ million, 2019-24
Table 97: India IT services industry geography segmentation: $ million, 2024
Table 98: India IT services industry value forecast: $ million, 2024-29
Table 99: India Size of Population (Million), 2020-24
Table 100: India Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 101: India GDP (Current Prices, $ Billion), 2020-24
Table 102: India Inflation, 2020-24
Table 103: India Consumer Price Index (Absolute), 2020-24
Table 104: India Exchange Rate, 2019-24
Table 105: Indonesia IT services industry value: $ million, 2019-24
Table 106: Indonesia IT services industry category segmentation: % share, by value, 2019-24
Table 107: Indonesia IT services industry category segmentation: $ million, 2019-24
Table 108: Indonesia IT services industry geography segmentation: $ million, 2024
Table 109: Indonesia IT services industry value forecast: $ million, 2024-29
Table 110: Indonesia Size of Population (Million), 2020-24
List of Figures
Figure 1: Global IT services industry value: $ million, 2019-24
Figure 2: Global IT services industry category segmentation: $ million, 2019-24
Figure 3: Global IT services industry geography segmentation: % share, by value, 2024
Figure 4: Global IT services industry value forecast: $ million, 2024-29
Figure 5: Forces driving competition in the global IT services industry, 2024
Figure 6: Drivers of buyer power in the global IT services industry, 2024
Figure 7: Drivers of supplier power in the global IT services industry, 2024
Figure 8: Factors influencing the likelihood of new entrants in the global IT services industry, 2024
Figure 9: Factors influencing the threat of substitutes in the global IT services industry, 2024
Figure 10: Drivers of degree of rivalry in the global IT services industry, 2024
Figure 11: Asia-Pacific IT services industry value: $ million, 2019-24
Figure 12: Asia-Pacific IT services industry category segmentation: $ million, 2019-24
Figure 13: Asia-Pacific IT services industry geography segmentation: % share, by value, 2024
Figure 14: Asia-Pacific IT services industry value forecast: $ million, 2024-29
Figure 15: Forces driving competition in the IT services industry in Asia-Pacific, 2024
Figure 16: Drivers of buyer power in the IT services industry in Asia-Pacific, 2024
Figure 17: Drivers of supplier power in the IT services industry in Asia-Pacific, 2024
Figure 18: Factors influencing the likelihood of new entrants in the IT services industry in Asia-Pacific, 2024
Figure 19: Factors influencing the threat of substitutes in the IT services industry in Asia-Pacific, 2024
Figure 20: Drivers of degree of rivalry in the IT services industry in Asia-Pacific, 2024
Figure 21: Europe IT services industry value: $ million, 2019-24
Figure 22: Europe IT services industry category segmentation: $ million, 2019-24
Figure 23: Europe IT services industry geography segmentation: % share, by value, 2024
Figure 24: Europe IT services industry value forecast: $ million, 2024-29
Figure 25: Forces driving competition in the IT services industry in Europe, 2024
Figure 26: Drivers of buyer power in the IT services industry in Europe, 2024
Figure 27: Drivers of supplier power in the IT services industry in Europe, 2024
Figure 28: Factors influencing the likelihood of new entrants in the IT services industry in Europe, 2024
Figure 29: Factors influencing the threat of substitutes in the IT services industry in Europe, 2024
Figure 30: Drivers of degree of rivalry in the IT services industry in Europe, 2024
Figure 31: France IT services industry value: $ million, 2019-24
Figure 32: France IT services industry category segmentation: $ million, 2019-24
Figure 33: France IT services industry geography segmentation: % share, by value, 2024
Figure 34: France IT services industry value forecast: $ million, 2024-29
Figure 35: Forces driving competition in the IT services industry in France, 2024
Figure 36: Drivers of buyer power in the IT services industry in France, 2024
Figure 37: Drivers of supplier power in the IT services industry in France, 2024
Figure 38: Factors influencing the likelihood of new entrants in the IT services industry in France, 2024
Figure 39: Factors influencing the threat of substitutes in the IT services industry in France, 2024
Figure 40: Drivers of degree of rivalry in the IT services industry in France, 2024
Figure 41: Germany IT services industry value: $ million, 2019-24
Figure 42: Germany IT services industry category segmentation: $ million, 2019-24
Figure 43: Germany IT services industry geography segmentation: % share, by value, 2024
Figure 44: Germany IT services industry value forecast: $ million, 2024-29
Figure 45: Forces driving competition in the IT services industry in Germany, 2024
Figure 46: Drivers of buyer power in the IT services industry in Germany, 2024
Figure 47: Drivers of supplier power in the IT services industry in Germany, 2024
Figure 48: Factors influencing the likelihood of new entrants in the IT services industry in Germany, 2024
Figure 49: Factors influencing the threat of substitutes in the IT services industry in Germany, 2024
Figure 50: Drivers of degree of rivalry in the IT services industry in Germany, 2024
Figure 51: Australia IT services industry value: $ million, 2019-24
Figure 52: Australia IT services industry category segmentation: $ million, 2019-24
Figure 53: Australia IT services industry geography segmentation: % share, by value, 2024
Figure 54: Australia IT services industry value forecast: $ million, 2024-29
Figure 55: Forces driving competition in the IT services industry in Australia, 2024
Figure 56: Drivers of buyer power in the IT services industry in Australia, 2024
Figure 57: Drivers of supplier power in the IT services industry in Australia, 2024
Figure 58: Factors influencing the likelihood of new entrants in the IT services industry in Australia, 2024
Figure 59: Factors influencing the threat of substitutes in the IT services industry in Australia, 2024
Figure 60: Drivers of degree of rivalry in the IT services industry in Australia, 2024
Figure 61: Brazil IT services industry value: $ million, 2019-24
Figure 62: Brazil IT services industry category segmentation: $ million, 2019-24
Figure 63: Brazil IT services industry geography segmentation: % share, by value, 2024
Figure 64: Brazil IT services industry value forecast: $ million, 2024-29
Figure 65: Forces driving competition in the IT services industry in Brazil, 2024
Figure 66: Drivers of buyer power in the IT services industry in Brazil, 2024
Figure 67: Drivers of supplier power in the IT services industry in Brazil, 2024
Figure 68: Factors influencing the likelihood of new entrants in the IT services industry in Brazil, 2024
Figure 69: Factors influencing the threat of substitutes in the IT services industry in Brazil, 2024
Figure 70: Drivers of degree of rivalry in the IT services industry in Brazil, 2024
Figure 71: Canada IT services industry value: $ million, 2019-24
Figure 72: Canada IT services industry category segmentation: $ million, 2019-24
Figure 73: Canada IT services industry geography segmentation: % share, by value, 2024
Figure 74: Canada IT services industry value forecast: $ million, 2024-29
Figure 75: Forces driving competition in the IT services industry in Canada, 2024
Figure 76: Drivers of buyer power in the IT services industry in Canada, 2024
Figure 77: Drivers of supplier power in the IT services industry in Canada, 2024
Figure 78: Factors influencing the likelihood of new entrants in the IT services industry in Canada, 2024
Figure 79: Factors influencing the threat of substitutes in the IT services industry in Canada, 2024
Figure 80: Drivers of degree of rivalry in the IT services industry in Canada, 2024
Figure 81: China IT services industry value: $ million, 2019-24
Figure 82: China IT services industry category segmentation: $ million, 2019-24
Figure 83: China IT services industry geography segmentation: % share, by value, 2024
Figure 84: China IT services industry value forecast: $ million, 2024-29
Figure 85: Forces driving competition in the IT services industry in China, 2024
Figure 86: Drivers of buyer power in the IT services industry in China, 2024
Figure 87: Drivers of supplier power in the IT services industry in China, 2024
Figure 88: Factors influencing the likelihood of new entrants in the IT services industry in China, 2024
Figure 89: Factors influencing the threat of substitutes in the IT services industry in China, 2024
Figure 90: Drivers of degree of rivalry in the IT services industry in China, 2024
Figure 91: India IT services industry value: $ million, 2019-24
Figure 92: India IT services industry category segmentation: $ million, 2019-24
Figure 93: India IT services industry geography segmentation: % share, by value, 2024
Figure 94: India IT services industry value forecast: $ million, 2024-29
Figure 95: Forces driving competition in the IT services industry in India, 2024
Figure 96: Drivers of buyer power in the IT services industry in India, 2024
Figure 97: Drivers of supplier power in the IT services industry in India, 2024
Figure 98: Factors influencing the likelihood of new entrants in the IT services industry in India, 2024
Figure 99: Factors influencing the threat of substitutes in the IT services industry in India, 2024
Figure 100: Drivers of degree of rivalry in the IT services industry in India, 2024
Figure 101: Indonesia IT services industry value: $ million, 2019-24
Figure 102: Indonesia IT services industry category segmentation: $ million, 2019-24
Figure 103: Indonesia IT services industry geography segmentation: % share, by value, 2024
Figure 104: Indonesia IT services industry value forecast: $ million, 2024-29
Figure 105: Forces driving competition in the IT services industry in Indonesia, 2024
Figure 106: Drivers of buyer power in the IT services industry in Indonesia, 2024
Figure 107: Drivers of supplier power in the IT services industry in Indonesia, 2024
Figure 108: Factors influencing the likelihood of new entrants in the IT services industry in Indonesia, 2024
Figure 109: Factors influencing the threat of substitutes in the IT services industry in Indonesia, 2024
Figure 110: Drivers of degree of rivalry in the IT services industry in Indonesia, 2024

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