
BPO Services Global Industry Guide 2019-2028
Description
BPO Services Global Industry Guide 2019-2028
Summary
Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value , and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market.
Key Highlights
- The global BPO services market recorded revenues of $315.1 billion in 2023, representing a compound annual growth rate (CAGR) of 5.3% between 2018 and 2023.
- The vertical-specific BPO segment accounted for the market's largest proportion in 2023, with total revenues of $83.4 billion, equivalent to 26.5% of the market's overall value.
- In 2023, North America accounted for a share of 38.0% of the global BPO services market, making it the largest market in the region. It is followed by Asia-Pacific and Europe with a share of 32.8% and 21.5% respectively.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services Market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services Market
- Leading company profiles reveal details of key bpo services Market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services Market with five year forecasts
- Macroeconomic indicators provide insight into general trends within the global economy
- What was the size of the global bpo services Market by value in 2023?
- What will be the size of the global bpo services Market in 2028?
- What factors are affecting the strength of competition in the global bpo services Market?
- How has the Market performed over the last five years?
- What are the main segments that make up the global bpo services Market?
Table of Contents
379 Pages
- 1 EXECUTIVE SUMMARY
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Competitive landscape
- 2 Introduction
- 2.1. What is this report about?
- 2.2. Who is the target reader?
- 2.3. How to use this report
- 2.4. Definitions
- 3 Global BPO Services
- 3.1. Market Overview
- 3.2. Market Data
- 3.3. Market Segmentation
- 3.4. Market outlook
- 3.5. Five forces analysis
- 4 Macroeconomic Indicators
- 4.1. Country data
- 5 BPO Services in Asia-Pacific
- 5.1. Market Overview
- 5.2. Market Data
- 5.3. Market Segmentation
- 5.4. Market outlook
- 5.5. Five forces analysis
- 6 BPO Services in Europe
- 6.1. Market Overview
- 6.2. Market Data
- 6.3. Market Segmentation
- 6.4. Market outlook
- 6.5. Five forces analysis
- 7 Macroeconomic Indicators
- 7.1. Country data
- 8 BPO Services in France
- 8.1. Market Overview
- 8.2. Market Data
- 8.3. Market Segmentation
- 8.4. Market outlook
- 8.5. Five forces analysis
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 BPO Services in Germany
- 10.1. Market Overview
- 10.2. Market Data
- 10.3. Market Segmentation
- 10.4. Market outlook
- 10.5. Five forces analysis
- 11 Macroeconomic Indicators
- 11.1. Country data
- 12 BPO Services in Italy
- 12.1. Market Overview
- 12.2. Market Data
- 12.3. Market Segmentation
- 12.4. Market outlook
- 12.5. Five forces analysis
- 13 Macroeconomic Indicators
- 13.1. Country data
- 14 BPO Services in Japan
- 14.1. Market Overview
- 14.2. Market Data
- 14.3. Market Segmentation
- 14.4. Market outlook
- 14.5. Five forces analysis
- 15 Macroeconomic Indicators
- 15.1. Country data
- 16 BPO Services in Australia
- 16.1. Market Overview
- 16.2. Market Data
- 16.3. Market Segmentation
- 16.4. Market outlook
- 16.5. Five forces analysis
- 17 Macroeconomic Indicators
- 17.1. Country data
- 18 BPO Services in Canada
- 18.1. Market Overview
- 18.2. Market Data
- 18.3. Market Segmentation
- 18.4. Market outlook
- 18.5. Five forces analysis
- 19 Macroeconomic Indicators
- 19.1. Country data
- 20 BPO Services in China
- 20.1. Market Overview
- 20.2. Market Data
- 20.3. Market Segmentation
- 20.4. Market outlook
- 20.5. Five forces analysis
- 21 Macroeconomic Indicators
- 21.1. Country data
- 22 BPO Services in The Netherlands
- 22.1. Market Overview
- 22.2. Market Data
- 22.3. Market Segmentation
- 22.4. Market outlook
- 22.5. Five forces analysis
- 23 Macroeconomic Indicators
- 23.1. Country data
- 24 BPO Services in Spain
- 24.1. Market Overview
- 24.2. Market Data
- 24.3. Market Segmentation
- 24.4. Market outlook
- 24.5. Five forces analysis
- 25 Macroeconomic Indicators
- 25.1. Country data
- 26 BPO Services in The United Kingdom
- 26.1. Market Overview
- 26.2. Market Data
- 26.3. Market Segmentation
- 26.4. Market outlook
- 26.5. Five forces analysis
- 27 Macroeconomic Indicators
- 27.1. Country data
- 28 BPO Services in The United States
- 28.1. Market Overview
- 28.2. Market Data
- 28.3. Market Segmentation
- 28.4. Market outlook
- 28.5. Five forces analysis
- 29 Macroeconomic Indicators
- 29.1. Country data
- 30 Company Profiles
- 30.1. HCL Technologies Ltd
- 30.2. Accenture Plc
- 30.3. Capgemini SE
- 30.4. ISS AS
- 30.5. Bertelsmann SE & Co KgaA
- 30.6. Teleperformance SE
- 30.7. NCR Voyix Corp
- 30.8. Genpact Ltd
- 30.9. CGI Inc
- 30.10. TD SYNNEX Corp
- 30.11. TMF Group B.V.
- 30.12. In.Corp Global Pte Ltd
- 30.13. Wipro Ltd
- 30.14. Persol Holdings Co Ltd
- 30.15. JSC ANCOR
- 30.16. BDO Unicon AO
- 30.17. Luxoft
- 30.18. TietoEVRY Corp
- 30.19. With Business Process Outsourcing Inc
- 30.20. Atento S.A.
- 30.21. Indra Sistemas SA
- 30.22. TTEC Holdings Inc
- 30.23. Capita Plc
- 30.24. Cognizant Technology Solutions Corp
- 30.25. Infosys Limited
- 31 Appendix
- 31.1. Methodology
- 31.2. About MarketLine
- List of Tables
- Table 1: Global BPO services market value: $ million, 2018-23
- Table 2: Global BPO services market category segmentation: % share, by value, 2018-23
- Table 3: Global BPO services market category segmentation: $ million, 2018-23
- Table 4: Global BPO services market geography segmentation: $ million, 2023
- Table 5: Global BPO services market value forecast: $ million, 2023-28
- Table 6: Global Size of Population (million), 2019-23
- Table 7: Global real GDP (Constant 2010 Prices, $ billion), 2019-23
- Table 8: Global GDP (Current Prices, $ Billion), 2019-23
- Table 9: Global Inflation, 2019-23
- Table 10: Global Consumer Price Index (Absolute), 2019-23
- Table 11: Global exchange rate, 2018-23
- Table 12: Asia-Pacific BPO services market value: $ million, 2018-23
- Table 13: Asia-Pacific BPO services market category segmentation: % share, by value, 2018-23
- Table 14: Asia-Pacific BPO services market category segmentation: $ million, 2018-23
- Table 15: Asia-Pacific BPO services market geography segmentation: $ million, 2023
- Table 16: Asia-Pacific BPO services market value forecast: $ million, 2023-28
- Table 17: Europe BPO services market value: $ million, 2018-23
- Table 18: Europe BPO services market category segmentation: % share, by value, 2018-23
- Table 19: Europe BPO services market category segmentation: $ million, 2018-23
- Table 20: Europe BPO services market geography segmentation: $ million, 2023
- Table 21: Europe BPO services market value forecast: $ million, 2023-28
- Table 22: Europe Size of Population (million), 2019-23
- Table 23: Europe real GDP (Constant 2010 Prices, $ billion), 2019-23
- Table 24: Europe GDP (Current Prices, $ Billion), 2019-23
- Table 25: Europe Inflation, 2019-23
- Table 26: Europe Consumer Price Index (Absolute), 2019-23
- Table 27: Europe exchange rate, 2018-23
- Table 28: France BPO services market value: $ million, 2018-23
- Table 29: France BPO services market category segmentation: % share, by value, 2018-23
- Table 30: France BPO services market category segmentation: $ million, 2018-23
- Table 31: France BPO services market geography segmentation: $ million, 2023
- Table 32: France BPO services market value forecast: $ million, 2023-28
- Table 33: France Size of Population (million), 2019-23
- Table 34: France real GDP (Constant 2010 Prices, $ billion), 2019-23
- Table 35: France GDP (Current Prices, $ Billion), 2019-23
- Table 36: France Inflation, 2019-23
- Table 37: France Consumer Price Index (Absolute), 2019-23
- Table 38: France exchange rate, 2018-23
- Table 39: Germany BPO services market value: $ million, 2018-23
- Table 40: Germany BPO services market category segmentation: % share, by value, 2018-23
- Table 41: Germany BPO services market category segmentation: $ million, 2018-23
- Table 42: Germany BPO services market geography segmentation: $ million, 2023
- Table 43: Germany BPO services market value forecast: $ million, 2023-28
- Table 44: Germany Size of Population (million), 2019-23
- Table 45: Germany real GDP (Constant 2010 Prices, $ billion), 2019-23
- Table 46: Germany GDP (Current Prices, $ Billion), 2019-23
- Table 47: Germany Inflation, 2019-23
- Table 48: Germany Consumer Price Index (Absolute), 2019-23
- Table 49: Germany exchange rate, 2018-23
- Table 50: Italy BPO services market value: $ million, 2018-23
- Table 51: Italy BPO services market category segmentation: % share, by value, 2018-23
- Table 52: Italy BPO services market category segmentation: $ million, 2018-23
- Table 53: Italy BPO services market geography segmentation: $ million, 2023
- Table 54: Italy BPO services market value forecast: $ million, 2023-28
- Table 55: Italy Size of Population (million), 2019-23
- Table 56: Italy real GDP (Constant 2010 Prices, $ billion), 2019-23
- Table 57: Italy GDP (Current Prices, $ Billion), 2019-23
- Table 58: Italy Inflation, 2019-23
- Table 59: Italy Consumer Price Index (Absolute), 2019-23
- Table 60: Italy exchange rate, 2018-23
- Table 61: Japan BPO services market value: $ million, 2018-23
- Table 62: Japan BPO services market category segmentation: % share, by value, 2018-23
- Table 63: Japan BPO services market category segmentation: $ million, 2018-23
- Table 64: Japan BPO services market geography segmentation: $ million, 2023
- Table 65: Japan BPO services market value forecast: $ million, 2023-28
- Table 66: Japan Size of Population (million), 2019-23
- Table 67: Japan real GDP (Constant 2010 Prices, $ billion), 2019-23
- Table 68: Japan GDP (Current Prices, $ Billion), 2019-23
- Table 69: Japan Inflation, 2019-23
- Table 70: Japan Consumer Price Index (Absolute), 2019-23
- Table 71: Japan exchange rate, 2018-23
- Table 72: Australia BPO services market value: $ million, 2018-23
- Table 73: Australia BPO services market category segmentation: % share, by value, 2018-23
- Table 74: Australia BPO services market category segmentation: $ million, 2018-23
- Table 75: Australia BPO services market geography segmentation: $ million, 2023
- Table 76: Australia BPO services market value forecast: $ million, 2023-28
- Table 77: Australia Size of Population (million), 2019-23
- Table 78: Australia real GDP (Constant 2010 Prices, $ billion), 2019-23
- Table 79: Australia GDP (Current Prices, $ Billion), 2019-23
- Table 80: Australia Inflation, 2019-23
- Table 81: Australia Consumer Price Index (Absolute), 2019-23
- Table 82: Australia exchange rate, 2018-23
- Table 83: Canada BPO services market value: $ million, 2018-23
- Table 84: Canada BPO services market category segmentation: % share, by value, 2018-23
- Table 85: Canada BPO services market category segmentation: $ million, 2018-23
- Table 86: Canada BPO services market geography segmentation: $ million, 2023
- Table 87: Canada BPO services market value forecast: $ million, 2023-28
- Table 88: Canada Size of Population (million), 2019-23
- Table 89: Canada real GDP (Constant 2010 Prices, $ billion), 2019-23
- Table 90: Canada GDP (Current Prices, $ Billion), 2019-23
- Table 91: Canada Inflation, 2019-23
- Table 92: Canada Consumer Price Index (Absolute), 2019-23
- Table 93: Canada exchange rate, 2018-23
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