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BPO Services Top 5 Emerging Markets Industry Guide 2020-2029

Publisher MarketLine
Published Nov 24, 2025
SKU # MTLN20790982

Description

BPO Services Top 5 Emerging Markets Industry Guide 2020-2029

Summary

The Emerging 5 BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value , and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market.

Key Highlights
  • These countries contributed $64,994.2 million to the global bpo services industry in 2024, with a compound annual growth rate (CAGR) of 7.7% between 2007 and 2011. The top 5 emerging countries are expected to reach a value of $88,010.3 million in 2029, with a CAGR of 6.3% over the 2024-29 period.
  • Within the bpo services industry, China is the leading country among the top 5 emerging nations, with market revenues of $37,368.3 million in 2024. This was followed by India and Brazil with a value of $15,093.2 and $6,375.8 million, respectively.
  • China is expected to lead the bpo services industry in the top five emerging nations, with a value of $49,228.4 million in 2029, followed by India and Brazil with expected values of $20,082.9 and $10,166.0 million, respectively.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the emerging five bpo services Market
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the emerging five bpo services Market
  • Leading company profiles reveal details of key bpo services Market players’ emerging five operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the emerging five bpo services Market with five year forecasts
  • Compares data from Brazil, China, India, Mexico and South Africa, alongside individual chapters on each country
Reasons to Buy
  • What was the size of the emerging five bpo services Market by value in 2024?
  • What will be the size of the emerging five bpo services Market in 2029?
  • What factors are affecting the strength of competition in the emerging five bpo services Market?
  • How has the Market performed over the last five years?
  • What are the main segments that make up the emerging five bpo services Market?

Table of Contents

1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
2 Top 5 Emerging Countries BPO Services
2.1. Industry Outlook
3 BPO Services in South Africa
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in Brazil
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 Macroeconomic Indicators
6.1. Country data
7 BPO Services in China
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
8 Macroeconomic Indicators
8.1. Country data
9 BPO Services in India
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis
10 Macroeconomic Indicators
10.1. Country data
11 BPO Services in Mexico
11.1. Market Overview
11.2. Market Data
11.3. Market Segmentation
11.4. Market outlook
11.5. Five forces analysis
12 Macroeconomic Indicators
12.1. Country data
13 Company Profiles
13.1. Accenture Plc
13.2. HCL Technologies Ltd
13.3. Infosys Ltd
13.4. Capgemini SE
13.5. ISS AS
13.6. Bertelsmann SE & Co KgaA
13.7. Teleperformance SE
13.8. NCR Voyix Corp
13.9. Genpact Ltd
13.10. CCI Group Inc
13.11. TD SYNNEX Corp
13.12. TMF Group Holding BV
13.13. Persol Holdings Co Ltd
13.14. Ancor
13.15. Unicon JSC
13.16. TietoEVRY Corp
13.17. Wipro Ltd
13.18. With Business Process Outsourcing Inc
13.19. Indra Sistemas SA
13.20. Atento S.A.
13.21. Capita Plc
13.22. Cognizant Technology Solutions Corp
13.23. In.Corp Global Pte Ltd
13.24. TTEC Holdings Inc
14 Appendix
14.1. Methodology
14.2. About MarketLine
List of Tables
Table 1: Top 5 emerging countries bpo services industry, revenue ($m), 2020-29
Table 2: Top 5 emerging countries bpo services industry, revenue ($m), 2020-24
Table 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2024-29
Table 4: South Africa BPO services market value: $ million, 2019-24
Table 5: South Africa BPO services market category segmentation: % share, by value, 2019-24
Table 6: South Africa BPO services market category segmentation: $ million, 2019-24
Table 7: South Africa BPO services market geography segmentation: $ million, 2024
Table 8: South Africa BPO services market value forecast: $ million, 2024-29
Table 9: South Africa Size of Population (Million), 2020-24
Table 10: South Africa Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 11: South Africa GDP (Current Prices, $ Billion), 2020-24
Table 12: South Africa Inflation, 2020-24
Table 13: South Africa Consumer Price Index (Absolute), 2020-24
Table 14: South Africa Exchange Rate, 2019-24
Table 15: Brazil BPO services market value: $ million, 2019-24
Table 16: Brazil BPO services market category segmentation: % share, by value, 2019-24
Table 17: Brazil BPO services market category segmentation: $ million, 2019-24
Table 18: Brazil BPO services market geography segmentation: $ million, 2024
Table 19: Brazil BPO services market value forecast: $ million, 2024-29
Table 20: Brazil Size of Population (Million), 2020-24
Table 21: Brazil Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 22: Brazil GDP (Current Prices, $ Billion), 2020-24
Table 23: Brazil Inflation, 2020-24
Table 24: Brazil Consumer Price Index (Absolute), 2020-24
Table 25: Brazil Exchange Rate, 2019-24
Table 26: China BPO services market value: $ million, 2019-24
Table 27: China BPO services market category segmentation: % share, by value, 2019-24
Table 28: China BPO services market category segmentation: $ million, 2019-24
Table 29: China BPO services market geography segmentation: $ million, 2024
Table 30: China BPO services market value forecast: $ million, 2024-29
Table 31: China Size of Population (Million), 2020-24
Table 32: China Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 33: China GDP (Current Prices, $ Billion), 2020-24
Table 34: China Inflation, 2020-24
Table 35: China Consumer Price Index (Absolute), 2020-24
Table 36: China Exchange Rate, 2019-24
Table 37: India BPO services market value: $ million, 2019-24
Table 38: India BPO services market category segmentation: % share, by value, 2019-24
Table 39: India BPO services market category segmentation: $ million, 2019-24
Table 40: India BPO services market geography segmentation: $ million, 2024
Table 41: India BPO services market value forecast: $ million, 2024-29
Table 42: India Size of Population (Million), 2020-24
Table 43: India Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 44: India GDP (Current Prices, $ Billion), 2020-24
Table 45: India Inflation, 2020-24
Table 46: India Consumer Price Index (Absolute), 2020-24
Table 47: India Exchange Rate, 2019-24
Table 48: Mexico BPO services market value: $ million, 2019-24
Table 49: Mexico BPO services market category segmentation: % share, by value, 2019-24
Table 50: Mexico BPO services market category segmentation: $ million, 2019-24
Table 51: Mexico BPO services market geography segmentation: $ million, 2024
Table 52: Mexico BPO services market value forecast: $ million, 2024-29
Table 53: Mexico Size of Population (Million), 2020-24
Table 54: Mexico Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 55: Mexico GDP (Current Prices, $ Billion), 2020-24
Table 56: Mexico Inflation, 2020-24
Table 57: Mexico Consumer Price Index (Absolute), 2020-24
Table 58: Mexico Exchange Rate, 2019-24
List of Figures
Figure 1: Top 5 emerging countries bpo services industry, revenue ($m), 2020-29
Figure 2: Top 5 emerging countries bpo services industry, revenue ($m), 2020-24
Figure 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2024-29
Figure 4: South Africa BPO services market value: $ million, 2019-24
Figure 5: South Africa BPO services market category segmentation: $ million, 2019-24
Figure 6: South Africa BPO services market geography segmentation: % share, by value, 2024
Figure 7: South Africa BPO services market value forecast: $ million, 2024-29
Figure 8: Forces driving competition in the BPO services market in South Africa, 2024
Figure 9: Drivers of buyer power in the BPO services market in South Africa, 2024
Figure 10: Drivers of supplier power in the BPO services market in South Africa, 2024
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in South Africa, 2024
Figure 12: Factors influencing the threat of substitutes in the BPO services market in South Africa, 2024
Figure 13: Drivers of degree of rivalry in the BPO services market in South Africa, 2024
Figure 14: Brazil BPO services market value: $ million, 2019-24
Figure 15: Brazil BPO services market category segmentation: $ million, 2019-24
Figure 16: Brazil BPO services market geography segmentation: % share, by value, 2024
Figure 17: Brazil BPO services market value forecast: $ million, 2024-29
Figure 18: Forces driving competition in the BPO services market in Brazil, 2024
Figure 19: Drivers of buyer power in the BPO services market in Brazil, 2024
Figure 20: Drivers of supplier power in the BPO services market in Brazil, 2024
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2024
Figure 22: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2024
Figure 23: Drivers of degree of rivalry in the BPO services market in Brazil, 2024
Figure 24: China BPO services market value: $ million, 2019-24
Figure 25: China BPO services market category segmentation: $ million, 2019-24
Figure 26: China BPO services market geography segmentation: % share, by value, 2024
Figure 27: China BPO services market value forecast: $ million, 2024-29
Figure 28: Forces driving competition in the BPO services market in China, 2024
Figure 29: Drivers of buyer power in the BPO services market in China, 2024
Figure 30: Drivers of supplier power in the BPO services market in China, 2024
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in China, 2024
Figure 32: Factors influencing the threat of substitutes in the BPO services market in China, 2024
Figure 33: Drivers of degree of rivalry in the BPO services market in China, 2024
Figure 34: India BPO services market value: $ million, 2019-24
Figure 35: India BPO services market category segmentation: $ million, 2019-24
Figure 36: India BPO services market geography segmentation: % share, by value, 2024
Figure 37: India BPO services market value forecast: $ million, 2024-29
Figure 38: Forces driving competition in the BPO services market in India, 2024
Figure 39: Drivers of buyer power in the BPO services market in India, 2024
Figure 40: Drivers of supplier power in the BPO services market in India, 2024
Figure 41: Factors influencing the likelihood of new entrants in the BPO services market in India, 2024
Figure 42: Factors influencing the threat of substitutes in the BPO services market in India, 2024
Figure 43: Drivers of degree of rivalry in the BPO services market in India, 2024
Figure 44: Mexico BPO services market value: $ million, 2019-24
Figure 45: Mexico BPO services market category segmentation: $ million, 2019-24
Figure 46: Mexico BPO services market geography segmentation: % share, by value, 2024
Figure 47: Mexico BPO services market value forecast: $ million, 2024-29
Figure 48: Forces driving competition in the BPO services market in Mexico, 2024
Figure 49: Drivers of buyer power in the BPO services market in Mexico, 2024
Figure 50: Drivers of supplier power in the BPO services market in Mexico, 2024
Figure 51: Factors influencing the likelihood of new entrants in the BPO services market in Mexico, 2024
Figure 52: Factors influencing the threat of substitutes in the BPO services market in Mexico, 2024
Figure 53: Drivers of degree of rivalry in the BPO services market in Mexico, 2024

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