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Europe Cloud Information Technology Service Management Market Size, Share & Industry Analysis Report By Component (Solution, and Services), By Enterprise Size (Large Enterprise, and Small & Medium Enterprises (SMEs)), By Technology, By Vertical, By Countr

Publisher Knowledge Based Value (KBV) Research
Published Jun 09, 2025
Length 221 Pages
SKU # KBV20173151

Description

The Europe Cloud Information Technology Service Management Market would witness market growth of 16.6% CAGR during the forecast period (2025-2032).

The Germany market dominated the Europe Cloud Information Technology Service Management Market by Country in 2024, and would continue to be a dominant market till 2032; thereby, achieving a market value of $1,455.9 million by 2032. The UK market is exhibiting a CAGR of 15.5% during (2025 - 2032). Additionally, The France market would experience a CAGR of 17.5% during (2025 - 2032).

This market is being shaped by a range of influential factors that collectively drive its expansion and evolution. One of the most significant contributors is the widespread adoption of cloud computing across industries. Organizations are increasingly leveraging cloud-based ITSM platforms for their scalability, cost-efficiency, and flexibility. These solutions eliminate the need for heavy infrastructure investments and allow businesses to rapidly adjust to fluctuating demands while maintaining consistent service quality.

Another crucial factor is the integration of emerging technologies such as Artificial Intelligence (AI) and Machine Learning (ML). These technologies enable cloud ITSM platforms to offer intelligent automation, predictive analytics, and real-time decision-making capabilities. They enhance the performance of key ITSM processes, including incident management, service request handling, and problem resolution, thereby increasing operational efficiency and user satisfaction.

The European market has undergone significant transformation over the past decade, driven by strategic initiatives and evolving digital needs. Initiatives like the European Alliance for Industrial Data, Edge and Cloud have been established, aiming to foster collaboration among stakeholders and to promote the development of next-generation cloud technologies. In the European Cloud Information Technology Service Management (ITSM) market, leading organizations have implemented strategic initiatives to enhance their competitiveness and address regional challenges. The competition in the Europe Cloud Information Technology Service Management (ITSM) market is vibrant and evolving, shaped by the interplay between global technology giants and emerging regional providers. Overall, the European Cloud ITSM market is characterized by intensifying competition, where success increasingly depends on balancing innovation, compliance, and customer-centric design.

Based on Component, the market is segmented into Solution, and Services. Based on Enterprise Size, the market is segmented into Large Enterprise, and Small & Medium Enterprises (SMEs). Based on Technology, the market is segmented into Network Management, Database Management System, Performance Management, Configuration Management, and Other Technology. Based on Vertical, the market is segmented into BFSI, IT & Telecom, Healthcare, Retail & E-Commerce, Energy & Utilities, Government, and Other Vertical. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

List of Key Companies Profiled
  • Amazon Web Services, Inc.
  • Microsoft Corporation
  • Google LLC
  • Alibaba Cloud (Alibaba Group Holding Limited)
  • Oracle Corporation
  • IBM Corporation
  • Tencent Holdings Ltd.
  • Salesforce, Inc.
  • Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
  • Hewlett Packard Enterprise Company
Europe Cloud Information Technology Service Management Market Report Segmentation

By Component
  • Solution
  • Services
By Enterprise Size
  • Large Enterprise
  • Small & Medium Enterprises (SMEs)
By Technology
  • Network Management
  • Database Management System
  • Performance Management
  • Configuration Management
  • Other Technology
By Vertical
  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail & E-Commerce
  • Energy & Utilities
  • Government
  • Other Vertical
By Country
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe

Table of Contents

221 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Cloud Information Technology Service Management Market, by Component
1.4.2 Europe Cloud Information Technology Service Management Market, by Enterprise Size
1.4.3 Europe Cloud Information Technology Service Management Market, by Technology
1.4.4 Europe Cloud Information Technology Service Management Market, by Vertical
1.4.5 Europe Cloud Information Technology Service Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.2.4 Geographical Expansion
4.3 Market Share Analysis, 2024
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2021-2025)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jul – 2025, May) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Value Chain Analysis of Cloud Information Technology Service Management Market
5.1 Technology Development & Innovation
5.2 Compliance & Cybersecurity Management
5.3 Cloud Infrastructure Providers
5.4 Software Platform Development
5.5 System Integration & Customization
5.6 Deployment & Delivery (SaaS Model)
5.7 ITSM Consulting & Professional Services
5.8 End-User Training & Support
5.9 Monitoring, Analytics & Continuous Improvement
Chapter 6. Key Customer Criteria - Europe Cloud Information Technology Service Management Market
6.1 Functionality & Integration Capabilities
6.2 Scalability & Flexibility
6.3 Security & Compliance
6.4 Performance & Usability
6.5 Intelligence & Automation
6.6 Total Cost of Ownership (TCO)
6.7 Vendor Reliability & Support
6.8 Deployment Speed and Customization
Chapter 7. Europe Cloud Information Technology Service Management Market by Component
7.1 Europe Solution Market by Country
7.2 Europe Services Market by Country
Chapter 8. Europe Cloud Information Technology Service Management Market by Enterprise Size
8.1 Europe Large Enterprise Market by Country
8.2 Europe Small & Medium Enterprises (SMEs) Market by Country
Chapter 9. Europe Cloud Information Technology Service Management Market by Technology
9.1 Europe Network Management Market by Country
9.2 Europe Database Management System Market by Country
9.3 Europe Performance Management Market by Country
9.4 Europe Configuration Management Market by Country
9.5 Europe Other Technology Market by Country
Chapter 10. Europe Cloud Information Technology Service Management Market by Vertical
10.1 Europe BFSI Market by Country
10.2 Europe IT & Telecom Market by Country
10.3 Europe Healthcare Market by Country
10.4 Europe Retail & E-Commerce Market by Country
10.5 Europe Energy & Utilities Market by Country
10.6 Europe Government Market by Country
10.7 Europe Other Vertical Market by Country
Chapter 11. Europe Cloud Information Technology Service Management Market by Country
11.1 Germany Cloud Information Technology Service Management Market
11.1.1 Germany Cloud Information Technology Service Management Market by Component
11.1.2 Germany Cloud Information Technology Service Management Market by Enterprise Size
11.1.3 Germany Cloud Information Technology Service Management Market by Technology
11.1.4 Germany Cloud Information Technology Service Management Market by Vertical
11.2 UK Cloud Information Technology Service Management Market
11.2.1 UK Cloud Information Technology Service Management Market by Component
11.2.2 UK Cloud Information Technology Service Management Market by Enterprise Size
11.2.3 UK Cloud Information Technology Service Management Market by Technology
11.2.4 UK Cloud Information Technology Service Management Market by Vertical
11.3 France Cloud Information Technology Service Management Market
11.3.1 France Cloud Information Technology Service Management Market by Component
11.3.2 France Cloud Information Technology Service Management Market by Enterprise Size
11.3.3 France Cloud Information Technology Service Management Market by Technology
11.3.4 France Cloud Information Technology Service Management Market by Vertical
11.4 Russia Cloud Information Technology Service Management Market
11.4.1 Russia Cloud Information Technology Service Management Market by Component
11.4.2 Russia Cloud Information Technology Service Management Market by Enterprise Size
11.4.3 Russia Cloud Information Technology Service Management Market by Technology
11.4.4 Russia Cloud Information Technology Service Management Market by Vertical
11.5 Spain Cloud Information Technology Service Management Market
11.5.1 Spain Cloud Information Technology Service Management Market by Component
11.5.2 Spain Cloud Information Technology Service Management Market by Enterprise Size
11.5.3 Spain Cloud Information Technology Service Management Market by Technology
11.5.4 Spain Cloud Information Technology Service Management Market by Vertical
11.6 Italy Cloud Information Technology Service Management Market
11.6.1 Italy Cloud Information Technology Service Management Market by Component
11.6.2 Italy Cloud Information Technology Service Management Market by Enterprise Size
11.6.3 Italy Cloud Information Technology Service Management Market by Technology
11.6.4 Italy Cloud Information Technology Service Management Market by Vertical
11.7 Rest of Europe Cloud Information Technology Service Management Market
11.7.1 Rest of Europe Cloud Information Technology Service Management Market by Component
11.7.2 Rest of Europe Cloud Information Technology Service Management Market by Enterprise Size
11.7.3 Rest of Europe Cloud Information Technology Service Management Market by Technology
11.7.4 Rest of Europe Cloud Information Technology Service Management Market by Vertical
Chapter 12. Company Profiles
12.1 Amazon Web Services, Inc. (Amazon.com, Inc.)
12.1.1 Company Overview
12.1.2 Financial Analysis
12.1.3 Segmental and Regional Analysis
12.1.4 Recent strategies and developments:
12.1.4.1 Partnerships, Collaborations, and Agreements:
12.1.5 SWOT Analysis
12.2 Microsoft Corporation
12.2.1 Company Overview
12.2.2 Financial Analysis
12.2.3 Segmental and Regional Analysis
12.2.4 Research & Development Expenses
12.2.5 Recent strategies and developments:
12.2.5.1 Partnerships, Collaborations, and Agreements:
12.2.5.2 Product Launches and Product Expansions:
12.2.5.3 Acquisition and Mergers:
12.2.6 SWOT Analysis
12.3 Google LLC
12.3.1 Company Overview
12.3.2 Financial Analysis
12.3.3 Segmental and Regional Analysis
12.3.4 Research & Development Expenses
12.3.5 Recent strategies and developments:
12.3.5.1 Partnerships, Collaborations, and Agreements:
12.3.5.2 Acquisition and Mergers:
12.3.6 SWOT Analysis
12.4 Alibaba Cloud (Alibaba Group Holding Limited)
12.4.1 Company Overview
12.4.2 Financial Analysis
12.4.3 Segmental Analysis
12.4.4 Recent strategies and developments:
12.4.4.1 Partnerships, Collaborations, and Agreements:
12.4.4.2 Geographical Expansions:
12.4.5 SWOT Analysis
12.5 Oracle Corporation
12.5.1 Company Overview
12.5.2 Financial Analysis
12.5.3 Segmental and Regional Analysis
12.5.4 Research & Development Expense
12.5.5 Recent strategies and developments:
12.5.5.1 Partnerships, Collaborations, and Agreements:
12.5.6 SWOT Analysis
12.6 IBM Corporation
12.6.1 Company Overview
12.6.2 Financial Analysis
12.6.3 Regional & Segmental Analysis
12.6.4 Research & Development Expenses
12.6.5 Recent strategies and developments:
12.6.5.1 Partnerships, Collaborations, and Agreements:
12.6.6 SWOT Analysis
12.7 Tencent Holdings Ltd.
12.7.1 Company Overview
12.7.2 Financial Analysis
12.7.3 Segmental and Regional Analysis
12.7.4 Research & Development Expenses
12.7.5 Recent strategies and developments:
12.7.5.1 Partnerships, Collaborations, and Agreements:
12.8 Salesforce, Inc.
12.8.1 Company Overview
12.8.2 Financial Analysis
12.8.3 Regional Analysis
12.8.4 Research & Development Expenses
12.8.5 Recent strategies and developments:
12.8.5.1 Partnerships, Collaborations, and Agreements:
12.8.5.2 Product Launches and Product Expansions:
12.8.5.3 Acquisition and Mergers:
12.8.6 SWOT Analysis
12.9 Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
12.9.1 Company Overview
12.9.2 Financial Analysis
12.9.3 Segmental and Regional Analysis
12.9.4 Research & Development Expenses
12.9.5 SWOT Analysis
12.10. Hewlett Packard Enterprise Company
12.10.1 Company Overview
12.10.2 Financial Analysis
12.10.3 Segmental and Regional Analysis
12.10.4 Research & Development Expense
12.10.5 Recent strategies and developments:
12.10.5.1 Product Launches and Product Expansions:
12.10.5.2 Acquisition and Mergers:
12.10.6 SWOT Analysis

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