Vietnam Virtual Visits Market Size Share Growth Drivers Trends Opportunities & Forecast 2025–2030
Description
Vietnam Virtual Visits Market Overview
The Vietnam Virtual Visits Market is valued at USD 400 million, based on a five-year historical analysis of the broader telemedicine and telehealth market in the country. This growth is primarily driven by the increasing adoption of telehealth services, accelerated by the COVID-19 pandemic, and the rising demand for convenient healthcare solutions among consumers. The market has seen a significant uptick in virtual consultations, remote patient monitoring, and digital health platforms, reflecting a shift in consumer behavior towards online healthcare services, supported by growing smartphone penetration, 4G/5G connectivity, and cloud-based health applications. Key cities such as Ho Chi Minh City and Hanoi dominate the Vietnam Virtual Visits Market due to their large urban populations, advanced healthcare infrastructure, and higher internet penetration rates. These cities are also home to numerous healthcare providers and tech startups that are innovating in the telehealth space, including large hospital systems, telecom operators, and digital health platforms, making them central hubs for virtual healthcare services. In 2020, the Vietnamese Ministry of Health issued Circular No. 49/2017/TT-BYT on telemedicine in combination with subsequent COVID-19-related directives, followed by Official Dispatch No. 3706/BYT-KCB in 2020, which provided detailed guidelines for the practice of telehealth and remote medical examination and treatment. These regulatory instruments aim to ensure quality and safety in virtual consultations by defining clinical responsibility, data protection, and documentation requirements, thereby encouraging healthcare providers to adopt digital solutions while maintaining compliance with national healthcare standards.
Vietnam Virtual Visits Market Segmentation
By Consultation Modality: This segmentation includes various methods through which virtual consultations are conducted. The subsegments are Video Consultations, Audio / Telephone Consultations, Asynchronous (Chat / Message / E?mail), Remote Patient Monitoring (RPM), and Store-and-Forward (Image / Document Sharing). Video consultations have gained significant traction due to their ability to provide face-to-face interaction, which enhances patient engagement and satisfaction and aligns with real-time telemedicine being the dominant modality in Vietnam. Audio consultations are also popular, especially among older demographics and in lower-bandwidth settings where telephone or voice calls are more practical. Asynchronous methods are increasingly utilized for non-urgent queries, follow-up questions, and sharing lab results, while RPM is becoming essential for chronic disease management and home-based monitoring, leveraging connected devices and mobile apps. Store-and-forward methods are valuable for specialists needing to review patient data, diagnostic images, and documents before consultations, particularly in dermatology, radiology, and pathology. By Clinical Use Case: This segmentation focuses on the various clinical applications of virtual visits. The subsegments include Primary Care & General Practice, Specialty Care (Cardiology, Dermatology, Psychiatry, etc.), Chronic Disease Management, Preventive & Wellness Services, and Post-Acute & Follow-Up Care. Primary care remains the leading use case due to its broad applicability, the high volume of common acute and minor conditions managed in primary care, and the need for regular check-ups via teleconsultations. Specialty care is also growing, driven by the increasing prevalence of cardiovascular disease, diabetes, mental health conditions, and dermatological issues, which benefit from remote specialist access and image-based consultations. Chronic disease management is particularly significant as it leverages RPM, mobile apps, and scheduled teleconsultations to monitor patients remotely, improving outcomes and reducing hospital visits. Preventive services are gaining traction as awareness of health maintenance, wellness coaching, and remote counseling increases, while post-acute and follow-up care uses virtual visits to support continuity of care after hospital discharge and reduce readmissions.
Vietnam Virtual Visits Market Market Opportunities
The Vietnam Virtual Visits Market is characterized by a dynamic mix of regional and international players. Leading participants such as Vinmec Healthcare System, Hoan My Medical Corporation, FPT Smart Cloud (FPT.AI Healthcare), Viettel Group, Med247, Doctor Anywhere, eDoctor, MyDoc, B?nh vi?n ??i h?c Y D??c TP.HCM, B?nh vi?n Ch? R?y, B?nh vi?n Nhân Dân 115, B?nh vi?n Qu?c t? City, Hanoi Medical University Hospital, 115 People’s Hospital (Ho Chi Minh City), Other Emerging Health Tech Platforms in Vietnam contribute to innovation, geographic expansion, and service delivery in this space.
Vinmec Healthcare System
2011 Hanoi, Vietnam
Hoan My Medical Corporation
1997 Ho Chi Minh City, Vietnam
FPT Smart Cloud (FPT.AI Healthcare) 2020 Hanoi, Vietnam
Viettel Group
1989 Hanoi, Vietnam
Med247
2019 Hanoi, Vietnam
Company
Establishment Year
Headquarters
Scale (Start-up, Emerging, or Established)
Total Revenue from Virtual Visits (US$ or VND)
Number of Active Users / Patients
Number of Partner Providers / Doctors
Customer Acquisition Cost (CAC)
Average Revenue Per User (ARPU)
Vietnam Virtual Visits Market Industry Analysis
Growth Drivers
Increasing Internet Penetration: Vietnam's internet penetration rate reached 73% in future, with over 70 million users accessing online services. This growth is driven by the expansion of mobile networks, with 4G coverage reaching 95% of the population. The World Bank projects that in future, the number of internet users will increase to approximately 75 million, facilitating greater access to virtual healthcare services. Enhanced connectivity supports the adoption of telehealth solutions, making healthcare more accessible to urban and rural populations alike. Rising Demand for Telehealth Services: The COVID-19 pandemic significantly accelerated the demand for telehealth services in Vietnam, with a reported increase of 300% in virtual consultations during 2020. By future, the telehealth market is expected to serve over 10 million patients annually, driven by a growing preference for remote consultations. This shift is supported by the increasing prevalence of chronic diseases, with 30% of the population suffering from conditions requiring ongoing management, thus propelling the need for accessible healthcare solutions. Government Support for Digital Health Initiatives: The Vietnamese government has committed to investing $1 billion in digital health initiatives by future, aiming to enhance healthcare accessibility and efficiency. In future, the Ministry of Health launched a national telemedicine program, which has already connected over 1,000 healthcare facilities. This initiative is expected to increase the number of virtual consultations by 50% by future, demonstrating the government's proactive role in fostering a supportive environment for digital health innovations.
Market Challenges
Limited Digital Literacy in Rural Areas: Approximately 60% of Vietnam's rural population lacks adequate digital literacy, hindering the adoption of virtual healthcare services. The World Bank reports that only 30% of rural residents have access to smartphones or computers, which limits their ability to engage with telehealth platforms. This digital divide poses a significant challenge to the widespread implementation of virtual visits, as many potential users remain unfamiliar with technology and its applications in healthcare. Regulatory Hurdles in Telemedicine: Vietnam's telemedicine regulations are still evolving, creating uncertainty for healthcare providers. Currently, only 20% of healthcare facilities are fully compliant with existing telehealth guidelines. The lack of clear licensing requirements and reimbursement policies for virtual consultations complicates the operational landscape. As of future, only 15% of telehealth services are reimbursed by insurance, which may deter both providers and patients from fully embracing virtual healthcare options.
Vietnam Virtual Visits Market Future Outlook
The Vietnam virtual visits market is poised for significant growth, driven by technological advancements and increasing consumer acceptance of remote healthcare solutions. In future, the integration of AI and machine learning in telehealth platforms is expected to enhance diagnostic accuracy and patient engagement. Additionally, the rise of hybrid healthcare models, combining in-person and virtual visits, will cater to diverse patient needs, ensuring a more comprehensive approach to healthcare delivery. This evolving landscape presents a promising future for virtual visits in Vietnam.
Market Opportunities
Expansion of Mobile Health Applications: The proliferation of smartphones presents a unique opportunity for mobile health applications, with over 50 million smartphone users in Vietnam by future. These applications can facilitate remote consultations, medication management, and health monitoring, significantly improving patient engagement and adherence to treatment plans. The potential for mobile health solutions to bridge the gap in healthcare access is substantial, particularly in underserved areas. Partnerships with Local Healthcare Providers: Collaborations between telehealth platforms and local healthcare providers can enhance service delivery and patient trust. By future, establishing partnerships with over 500 local clinics and hospitals can facilitate a seamless integration of virtual visits into existing healthcare systems. This strategy not only expands the reach of telehealth services but also ensures that patients receive comprehensive care tailored to their specific needs.
Please Note: The report will take approximately 4–6 weeks to prepare and deliver.
Update cycle typically involves:
Dataset refresh & triangulation from credible public sources + paid databases where applicable.
Competitive mapping (platform coverage, business model, revenue/traffic proxies where available, key vertical splits)
Validation pass to ensure numbers are directionally consistent (and avoid “stale” assumptions)
Finalizing the PDF + Excel with clear assumptions and definitions.
The Vietnam Virtual Visits Market is valued at USD 400 million, based on a five-year historical analysis of the broader telemedicine and telehealth market in the country. This growth is primarily driven by the increasing adoption of telehealth services, accelerated by the COVID-19 pandemic, and the rising demand for convenient healthcare solutions among consumers. The market has seen a significant uptick in virtual consultations, remote patient monitoring, and digital health platforms, reflecting a shift in consumer behavior towards online healthcare services, supported by growing smartphone penetration, 4G/5G connectivity, and cloud-based health applications. Key cities such as Ho Chi Minh City and Hanoi dominate the Vietnam Virtual Visits Market due to their large urban populations, advanced healthcare infrastructure, and higher internet penetration rates. These cities are also home to numerous healthcare providers and tech startups that are innovating in the telehealth space, including large hospital systems, telecom operators, and digital health platforms, making them central hubs for virtual healthcare services. In 2020, the Vietnamese Ministry of Health issued Circular No. 49/2017/TT-BYT on telemedicine in combination with subsequent COVID-19-related directives, followed by Official Dispatch No. 3706/BYT-KCB in 2020, which provided detailed guidelines for the practice of telehealth and remote medical examination and treatment. These regulatory instruments aim to ensure quality and safety in virtual consultations by defining clinical responsibility, data protection, and documentation requirements, thereby encouraging healthcare providers to adopt digital solutions while maintaining compliance with national healthcare standards.
Vietnam Virtual Visits Market Segmentation
By Consultation Modality: This segmentation includes various methods through which virtual consultations are conducted. The subsegments are Video Consultations, Audio / Telephone Consultations, Asynchronous (Chat / Message / E?mail), Remote Patient Monitoring (RPM), and Store-and-Forward (Image / Document Sharing). Video consultations have gained significant traction due to their ability to provide face-to-face interaction, which enhances patient engagement and satisfaction and aligns with real-time telemedicine being the dominant modality in Vietnam. Audio consultations are also popular, especially among older demographics and in lower-bandwidth settings where telephone or voice calls are more practical. Asynchronous methods are increasingly utilized for non-urgent queries, follow-up questions, and sharing lab results, while RPM is becoming essential for chronic disease management and home-based monitoring, leveraging connected devices and mobile apps. Store-and-forward methods are valuable for specialists needing to review patient data, diagnostic images, and documents before consultations, particularly in dermatology, radiology, and pathology. By Clinical Use Case: This segmentation focuses on the various clinical applications of virtual visits. The subsegments include Primary Care & General Practice, Specialty Care (Cardiology, Dermatology, Psychiatry, etc.), Chronic Disease Management, Preventive & Wellness Services, and Post-Acute & Follow-Up Care. Primary care remains the leading use case due to its broad applicability, the high volume of common acute and minor conditions managed in primary care, and the need for regular check-ups via teleconsultations. Specialty care is also growing, driven by the increasing prevalence of cardiovascular disease, diabetes, mental health conditions, and dermatological issues, which benefit from remote specialist access and image-based consultations. Chronic disease management is particularly significant as it leverages RPM, mobile apps, and scheduled teleconsultations to monitor patients remotely, improving outcomes and reducing hospital visits. Preventive services are gaining traction as awareness of health maintenance, wellness coaching, and remote counseling increases, while post-acute and follow-up care uses virtual visits to support continuity of care after hospital discharge and reduce readmissions.
Vietnam Virtual Visits Market Market Opportunities
The Vietnam Virtual Visits Market is characterized by a dynamic mix of regional and international players. Leading participants such as Vinmec Healthcare System, Hoan My Medical Corporation, FPT Smart Cloud (FPT.AI Healthcare), Viettel Group, Med247, Doctor Anywhere, eDoctor, MyDoc, B?nh vi?n ??i h?c Y D??c TP.HCM, B?nh vi?n Ch? R?y, B?nh vi?n Nhân Dân 115, B?nh vi?n Qu?c t? City, Hanoi Medical University Hospital, 115 People’s Hospital (Ho Chi Minh City), Other Emerging Health Tech Platforms in Vietnam contribute to innovation, geographic expansion, and service delivery in this space.
Vinmec Healthcare System
2011 Hanoi, Vietnam
Hoan My Medical Corporation
1997 Ho Chi Minh City, Vietnam
FPT Smart Cloud (FPT.AI Healthcare) 2020 Hanoi, Vietnam
Viettel Group
1989 Hanoi, Vietnam
Med247
2019 Hanoi, Vietnam
Company
Establishment Year
Headquarters
Scale (Start-up, Emerging, or Established)
Total Revenue from Virtual Visits (US$ or VND)
Number of Active Users / Patients
Number of Partner Providers / Doctors
Customer Acquisition Cost (CAC)
Average Revenue Per User (ARPU)
Vietnam Virtual Visits Market Industry Analysis
Growth Drivers
Increasing Internet Penetration: Vietnam's internet penetration rate reached 73% in future, with over 70 million users accessing online services. This growth is driven by the expansion of mobile networks, with 4G coverage reaching 95% of the population. The World Bank projects that in future, the number of internet users will increase to approximately 75 million, facilitating greater access to virtual healthcare services. Enhanced connectivity supports the adoption of telehealth solutions, making healthcare more accessible to urban and rural populations alike. Rising Demand for Telehealth Services: The COVID-19 pandemic significantly accelerated the demand for telehealth services in Vietnam, with a reported increase of 300% in virtual consultations during 2020. By future, the telehealth market is expected to serve over 10 million patients annually, driven by a growing preference for remote consultations. This shift is supported by the increasing prevalence of chronic diseases, with 30% of the population suffering from conditions requiring ongoing management, thus propelling the need for accessible healthcare solutions. Government Support for Digital Health Initiatives: The Vietnamese government has committed to investing $1 billion in digital health initiatives by future, aiming to enhance healthcare accessibility and efficiency. In future, the Ministry of Health launched a national telemedicine program, which has already connected over 1,000 healthcare facilities. This initiative is expected to increase the number of virtual consultations by 50% by future, demonstrating the government's proactive role in fostering a supportive environment for digital health innovations.
Market Challenges
Limited Digital Literacy in Rural Areas: Approximately 60% of Vietnam's rural population lacks adequate digital literacy, hindering the adoption of virtual healthcare services. The World Bank reports that only 30% of rural residents have access to smartphones or computers, which limits their ability to engage with telehealth platforms. This digital divide poses a significant challenge to the widespread implementation of virtual visits, as many potential users remain unfamiliar with technology and its applications in healthcare. Regulatory Hurdles in Telemedicine: Vietnam's telemedicine regulations are still evolving, creating uncertainty for healthcare providers. Currently, only 20% of healthcare facilities are fully compliant with existing telehealth guidelines. The lack of clear licensing requirements and reimbursement policies for virtual consultations complicates the operational landscape. As of future, only 15% of telehealth services are reimbursed by insurance, which may deter both providers and patients from fully embracing virtual healthcare options.
Vietnam Virtual Visits Market Future Outlook
The Vietnam virtual visits market is poised for significant growth, driven by technological advancements and increasing consumer acceptance of remote healthcare solutions. In future, the integration of AI and machine learning in telehealth platforms is expected to enhance diagnostic accuracy and patient engagement. Additionally, the rise of hybrid healthcare models, combining in-person and virtual visits, will cater to diverse patient needs, ensuring a more comprehensive approach to healthcare delivery. This evolving landscape presents a promising future for virtual visits in Vietnam.
Market Opportunities
Expansion of Mobile Health Applications: The proliferation of smartphones presents a unique opportunity for mobile health applications, with over 50 million smartphone users in Vietnam by future. These applications can facilitate remote consultations, medication management, and health monitoring, significantly improving patient engagement and adherence to treatment plans. The potential for mobile health solutions to bridge the gap in healthcare access is substantial, particularly in underserved areas. Partnerships with Local Healthcare Providers: Collaborations between telehealth platforms and local healthcare providers can enhance service delivery and patient trust. By future, establishing partnerships with over 500 local clinics and hospitals can facilitate a seamless integration of virtual visits into existing healthcare systems. This strategy not only expands the reach of telehealth services but also ensures that patients receive comprehensive care tailored to their specific needs.
Please Note: The report will take approximately 4–6 weeks to prepare and deliver.
Update cycle typically involves:
Dataset refresh & triangulation from credible public sources + paid databases where applicable.
Competitive mapping (platform coverage, business model, revenue/traffic proxies where available, key vertical splits)
Validation pass to ensure numbers are directionally consistent (and avoid “stale” assumptions)
Finalizing the PDF + Excel with clear assumptions and definitions.
Table of Contents
96 Pages
- 1. Vietnam Virtual Visits Size Share Growth Drivers Trends Opportunities & – Market Overview
- 1.1. Definition and Scope
- 1.2. Market Taxonomy
- 1.3. Market Growth Rate
- 1.4. Market Segmentation Overview
- 2. Vietnam Virtual Visits Size Share Growth Drivers Trends Opportunities & – Market Size (in USD Bn), 2019-2024
- 2.1. Historical Market Size
- 2.2. Year-on-Year Growth Analysis
- 2.3. Key Market Developments and Milestones
- 3. Vietnam Virtual Visits Size Share Growth Drivers Trends Opportunities & – Market Analysis
- 3.1. Growth Drivers
- 3.1.1 Increasing Internet Penetration and Smartphone Usage
- 3.1.2 Rising Demand for Remote Travel Experiences
- 3.1.3 Expansion of Virtual Reality Technologies
- 3.1.4 Government Support for Digital Tourism Initiatives
- 3.2. Restraints
- 3.2.1 Limited Awareness Among Potential Users
- 3.2.2 Technical Challenges in Delivering High-Quality Experiences
- 3.2.3 Competition from Traditional Tourism Options
- 3.2.4 Regulatory Hurdles in Digital Content Distribution
- 3.3. Opportunities
- 3.3.1 Growth of Educational Virtual Tours
- 3.3.2 Partnerships with Local Cultural Institutions
- 3.3.3 Development of Customized Virtual Experiences
- 3.3.4 Expansion into International Markets
- 3.4. Trends
- 3.4.1 Increasing Use of Augmented Reality in Tours
- 3.4.2 Shift Towards Sustainable Virtual Tourism
- 3.4.3 Integration of Social Media in Virtual Experiences
- 3.4.4 Emergence of Subscription-Based Virtual Tour Models
- 3.5. Government Regulation
- 3.5.1 Policies Supporting Digital Transformation in Tourism
- 3.5.2 Regulations on Data Privacy and Consumer Protection
- 3.5.3 Standards for Virtual Experience Quality
- 3.5.4 Incentives for Technology Adoption in Tourism
- 4. Vietnam Virtual Visits Size Share Growth Drivers Trends Opportunities & – Market Segmentation, 2024
- 4.1. By Type of Virtual Visit (in Value %)
- 4.1.1 Cultural Virtual Tours
- 4.1.2 Educational Virtual Experiences
- 4.1.3 Adventure Virtual Experiences
- 4.1.4 Corporate Virtual Team Building
- 4.1.5 Others
- 4.2. By Technology Used (in Value %)
- 4.2.1 Virtual Reality
- 4.2.2 Augmented Reality
- 4.2.3 360-Degree Video
- 4.3. By Target Audience (in Value %)
- 4.3.1 Students
- 4.3.2 Corporates
- 4.3.3 General Consumers
- 4.4. By Pricing Model (in Value %)
- 4.4.1 Pay-Per-Visit
- 4.4.2 Subscription-Based
- 4.4.3 Free with Ads
- 4.5. By Duration of Experience (in Value %)
- 4.5.1 Short Tours (Less than 30 mins)
- 4.5.2 Medium Tours (30 mins to 1 hour)
- 4.5.3 Long Tours (More than 1 hour)
- 4.6. By Region (in Value %)
- 4.6.1 Northern Vietnam
- 4.6.2 Central Vietnam
- 4.6.3 Southern Vietnam
- 4.6.4 Mekong Delta
- 4.6.5 Highlands
- 4.6.6 Coastal Regions
- 4.6.7 Urban Areas
- 5. Vietnam Virtual Visits Size Share Growth Drivers Trends Opportunities & – Market Cross Comparison
- 5.1. Detailed Profiles of Major Companies
- 5.1.1 Viet Virtual Tours
- 5.1.2 Vietnam Travel Online
- 5.1.3 Virtual Vietnam Experiences
- 5.1.4 Explore Vietnam Online
- 5.1.5 Vietnam VR Adventures
- 5.2. Cross Comparison Parameters
- 5.2.1 No. of Employees
- 5.2.2 Headquarters
- 5.2.3 Inception Year
- 5.2.4 Revenue
- 5.2.5 Market Share
- 6. Vietnam Virtual Visits Size Share Growth Drivers Trends Opportunities & – Market Regulatory Framework
- 6.1. Digital Tourism Standards
- 6.2. Compliance Requirements and Audits
- 6.3. Certification Processes
- 7. Vietnam Virtual Visits Size Share Growth Drivers Trends Opportunities & – Market Future Size (in USD Bn), 2025-2030
- 7.1. Future Market Size Projections
- 7.2. Key Factors Driving Future Market Growth
- 8. Vietnam Virtual Visits Size Share Growth Drivers Trends Opportunities & – Market Future Segmentation, 2030
- 8.1. By Type of Virtual Visit (in Value %)
- 8.2. By Technology Used (in Value %)
- 8.3. By Target Audience (in Value %)
- 8.4. By Pricing Model (in Value %)
- 8.5. By Duration of Experience (in Value %)
- 8.6. By Region (in Value %)
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