US Telehealth Market Outlook to 2028

US Telehealth Market Overview

The US Telehealth Market was valued at USD 30 billion in 2023, driven by increasing healthcare costs, technological advancements, and the need for improved access to healthcare services. The ongoing shift towards value-based care and the convenience offered by telehealth services have boosted market growth. The US government has introduced various initiatives to support telehealth adoption, further driving the market.

Key players in the US telehealth market include Teladoc Health, Amwell, MDLIVE, Doctor on Demand, and American Well Corporation. These companies lead the market with comprehensive service offerings, advanced technology platforms, and strategic partnerships that enhance patient care and expand service accessibility.

The market in the US is predominantly concentrated in urban areas, with cities like New York, Los Angeles, and Chicago leading in telehealth adoption due to their advanced healthcare infrastructure and high patient awareness.

In 2023, Teladoc Health partnered with Microsoft to integrate Microsoft Teams with Teladoc's Solo platform, providing clinicians with a streamlined workflow for telehealth consultations. This integration is expected to enhance the efficiency of telehealth services and expand the market reach of Teladoc Health.

US Telehealth Market Segmentation

The US Telehealth market is segmented by various factors like service type, application, and region.

By Service Type: The market is segmented by service type into real-time communication, remote patient monitoring, and store-and-forward. In 2023, real-time communication held the dominant market share due to its widespread use in urgent care and primary consultations. Real-time communication services include video conferencing, which is essential for providing timely care, especially in rural areas. Leading providers like Amwell and Doctor on Demand have established a strong presence in this segment, contributing to its dominance.

By Application: The market is segmented by application into teleconsultation, telemedicine, telemonitoring, and telesurgery. Teleconsultation dominated the market in 2023, driven by increasing demand for convenient and immediate access to healthcare services. The rise in chronic diseases and the need for continuous care have fueled the demand for teleconsultation services. This segment's growth is supported by the integration of advanced technologies like AI and machine learning, which enhance diagnostic accuracy and patient outcomes.

By Region: The market is segmented regionally into North, South, East, and West US. In 2023, the West US dominated the market share primarily due to the presence of tech hubs and higher acceptance of digital health solutions. The region benefits from strong infrastructure, high internet penetration, and supportive government policies. The North US follows, with substantial adoption driven by a large aging population and robust healthcare systems.

US Telehealth Market Competitive Landscape

Company

Establishment Year

Headquarters

Teladoc Health

2002

Purchase, New York

Amwell

2006

Boston, Massachusetts

MDLIVE

2009

Miramar, Florida

Doctor on Demand

2012

San Francisco, California

American Well Corporation

2006

Boston, Massachusetts

Teladoc Health: In 2023, Teladoc Health expanded its service offerings by launching a mental health program tailored for teens and young adults. This initiative is part of Teladocs broader strategy to address mental health issues, which are increasingly recognized as critical to overall health and wellness.

Amwell: In 2023, Amwell is indeed involved in providing a virtual primary care service through a partnership with CVS Health, which was announced. This service includes access to primary care, on-demand care, chronic condition management, and mental health services.

US Telehealth Market Analysis

Growth Drivers

Increasing Healthcare Costs: The rising cost of healthcare in the US has led to the adoption of telehealth as a cost-effective alternative. Telehealth services reduce the need for in-person visits, cutting down on travel costs and time for patients. The shift towards value-based care, which focuses on outcomes rather than services, further supports the growth of telehealth. Telehealth has been associated with average cost savings of USD 147 to USD 186 per visit for patients, as found in a study analyzing nearly 25,500 telehealth visits for cancer patients by national cancer institute.

Rising Prevalence of Chronic Diseases: Chronic diseases such as diabetes, heart disease, and respiratory disorders are becoming increasingly prevalent in the US, with over 60% of adults managing at least one chronic condition by 2024, according to the Centers for Disease Control and Prevention (CDC). This rise in chronic illnesses is driving the adoption of telehealth solutions that allow continuous monitoring and timely interventions, which are critical for managing these long-term health issues.

Improved Access to Healthcare: Telehealth addresses the issue of access to healthcare, particularly in rural and underserved areas. Over 61 million people live in rural areas of the U.S., which often face healthcare access challenges. A survey bydigital healthcare advocacy group Rock Health indicated that 73% of rural inhabitants utilized telemedicine in 2022, up from 60% previously, demonstrating a growing reliance on telehealth services to overcome geographic barriers. The convenience of virtual visits, coupled with the ability to connect with specialists across the country, has made healthcare more accessible.

Challenges

Regulatory and Reimbursement Issues: One of the important challenges facing the US telehealth market is the regulatory landscape, which varies by state. Differences in licensure requirements, reimbursement policies, and privacy laws create complexities for telehealth providers. In 2023, changes in reimbursement policies by Medicare led to uncertainties in payment structures, impacting provider participation in telehealth programs. Addressing these regulatory hurdles is essential for sustaining market growth.

Technological Barriers: While technological advancements drive telehealth, they also pose challenges, particularly in terms of infrastructure. In 2023, a substantial portion of rural areas in the US still lacked adequate broadband internet access, which is crucial for the effective delivery of telehealth services. This digital divide limits the reach of telehealth, particularly among underserved populations. Improving digital infrastructure remains a critical challenge for the market.

Government Initiatives

The CARES Act 2023: The CARES Act, passed in March 2020, initially provided USD 200 million in funding for telehealth expansion, particularly aimed at improving access in rural areas. This funding was directed through the Federal Communications Commission (FCC) to support healthcare providers in delivering connected care services during the COVID-19 pandemic. The Act also included provisions to enhance broadband access, which is essential for telehealth services

Telehealth Services Enhancement Act 2024: The Telehealth Services Enhancement Act, proposed in 2024, aims to increase telehealth services for Medicare and Medicaid beneficiaries, particularly in remote and rural areas. It includes provisions for reimbursement parity with in-person visits, which is expected to encourage more healthcare providers to offer telehealth services. This is critical for maintaining access to care for vulnerable populations.

US Telehealth Future Market Outlook

The US telehealth market is poised for substantial growth, driven by advancements in telemedicine technology, expanding access to healthcare services, and favorable government policies.

Future Market Trends

Expansion of AI in Telehealth: By 2028, AI and machine learning are expected to play an important role in the telehealth market, particularly in predictive analytics, diagnostics, and personalized medicine. The integration of AI will enable more accurate diagnoses and better patient outcomes, driving substantial investments in telehealth technology.

Growth in Virtual Primary Care: The expansion of virtual primary care services is expected to be a key trend leading up to 2028. Virtual primary care allows patients to maintain continuous care relationships with their providers through telehealth platforms, which is expected to enhance patient engagement and satisfaction. This growth is driven by the convenience and efficiency of virtual visits, as well as the increasing adoption of telehealth by healthcare providers.
Please Note: It will take 5-7 business days to complete the report upon order confirmation