Global Mobile Messaging Market 2024-2029: Full Research Suite

Our latest Mobile Messaging research suite provides a detailed and insightful analysis of a market set for significant disruption over the next five years. It enables stakeholders from mobile operators and mobile messaging vendors to understand the impact of emerging technologies, fraud, and changing user demand, as well as analysing key trends and the competitive environment.

The mobile messaging services market suite includes several different options that can be purchased separately, including access to data mapping of the adoption and future growth of mobile messaging, and an insightful study uncovering the latest trends and opportunities within the market. Additionally, it includes a document containing an extensive analysis of the 27 market leaders in the Mobile Messaging space. The coverage can also be purchased as a full research suite, which contains all these elements and includes a substantial discount.

Collectively, they provide a critical tool for understanding this rapidly emerging market outlook; allowing mobile messaging vendors and operators to identify key strategies to shape their future strategy. This research suite's unparalleled coverage makes it an incredibly useful resource for projecting the future of such an uncertain and fast-growing market.

All report content is delivered in the English language.

Key Features
Market Dynamics: Insights into key growth trends and market challenges within the mobile messaging market; addressing challenges within each messaging platform. The market splits include SMS, MMS, OTT Messaging, Social Media Messaging, Email and RCS Messaging. This research addresses challenges posed by rising SMS prices and AIT fraud, and the impact of Apple’s recent support of RCS. This mobile messaging research also includes a regional market growth rate analysis on the current development and future growth of mobile messaging across 60 key countries.
Key Takeaways & Strategic Recommendations: In-depth analysis of key development opportunities and findings within the mobile messaging market, accompanied by key strategic recommendations for mobile messaging vendors, CPaaS players and network operators.
Benchmark Industry Forecasts: Five-year forecast databases are provided for mobile messaging market growth, split by SMS, MMS, OTT, Social Media, Chatbots, Email and RCS Messaging.
Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 27 mobile messaging vendors via the Juniper Research Competitor Leaderboard; scoring these vendors on criteria such as market performance, revenue and future business prospects.

Please note: the online download version of this report is for a global site license.


1. Key Takeaways & Strategic Recommendations
1.1 Key Takeaways & Strategic Recommendations
1.2 Key Takeaways
1.2.1 AIT Fraud, SMS Pricing and RCS Growth to Drive SMS Decline
Figure 1.1: Total SMS and RCS Revenue ($m), Split by SMS and RCS, 2024-2029
1.2.2 Apple’s Support of RCS Will Accelerate Adoption
1.3 Strategic Recommendations
1.3.1 Omnichannel Communication: The Way Forward for Mobile Messaging Vendors
1.3.2 Communication APIs Will Prove to Be Critical for Creating Ease in Messaging
1.3.3 SMS Pricing Must Be Competitive
2. Mobile Messaging Future Market Outlook
2.1 Mobile Messaging Introduction
Figure 2.1: Total Mobile Messaging Traffic (m), 2024, Split by Service: 189 Trillion
Figure 2.2: Total Mobile Messaging Traffic in 2024 (m), Split by 8 Key Regions: 189 Trillion
2.2 SMS
Figure 2.3: Total SMS Traffic (m), Split by 8 Key Regions, 2024-2029
i. The Cost of SMS
2.2.2 Conversational Commerce
2.2.3 SMS Fraud
Figure 2.4: Infographic with SMS Fraud Types
i. AIT Fraud
Figure 2.5: AIT Fraud Infographic
ii. Toll-free Numbers
iii. Tighter Global Restrictions
2.2.4 Two-way SMS for Businesses
Figure 2.6: One-way vs Two-way Business SMS Infographic
2.2.5 SMS Verification
i. OTP APIs
2.3 MMS
Figure 2.7: Total MMS Traffic (m), Split by 8 Key Regions, 2024-2029
2.4 OTT
Figure 2.8: Total OTT Messaging Traffic (bn), Split by 8 Key Regions, 2024-2029
i. WhatsApp and AI
2.5 Social Media
Figure 2.9: Total Social Media Messaging Traffic (m), Split by 8 Key Regions, 2024-2029
2.6 Email
Figure 2.10: Total Email Traffic (m), Split by 8 Key Regions, 2024-2029
2.7 RCS
Figure 2.11: Total RCS Traffic (m), Split by 8 Key Regions, 2024-2029
Figure 2.12: RCS Infographic
i. Apple Support for RCS
ii. Key RCS Use Cases
iii. RCS Encryption
2.8 Mobile Messaging Platform Summary
2.9 Introduction to Mobile Messaging Ecosystem Analysis
2.10 Mobile Operators
2.11 Wholesale Messaging
2.12 SMS Firewall Providers
2.13 Chatbot Vendors
2.14 Social Media Platforms
3. Country Readiness Index
3.1 Introduction to Country Readiness Index
Figure 3.1: Mobile Messaging Country Readiness Index Regional Definitions
Table 3.2: Juniper Research Country Readiness Index Scoring Criteria: Mobile Messaging
Figure 3.3: Juniper Research Country Readiness Index: Mobile Messaging
Table 3.4: Mobile Messaging Country Readiness Index: Market Segments
3.1.1 Focus Markets
Figure 3.5: Total Mobile Messaging Revenue ($m), Split by 8 Focus Markets, 2024
i. High GDP
Figure 3.6: GDP per Capita ($), Split by 8 Focus Markets, 2024
ii. Indian Subcontinent
Figure 3.7: GDP per Capita ($), Split by 3 Focus Markets, 2024
iii. High Internet User Rates
Figure 3.8: Total Internet Users (m), Split by 8 Focus Markets, 2024
3.1.2 Growth Markets
Figure 3.9: Total Number of Smartphones (m), Split by 4 Growth Markets, 2024-2029
i. Digital Revolution
ii. Vietnam
iii. Nigeria
3.1.3 Saturated Markets
Figure 3.10: Total Mobile Messaging Revenue ($m), Split by Saturated Markets, 2024
3.1.4 Developing Markets
Figure 3.11: Total Mobile Messaging Traffic (m), 2024, Split by 12 Developing Markets
i. GDP
Table 3.12: Juniper Research’s Country Readiness Index Heatmap: North America
Table 3.13: Juniper Research’s Country Readiness Index Heatmap: Latin America
Table 3.14: Juniper Research’s Country Readiness Index Heatmap: West Europe
Table 3.15: Juniper Research’s Country Readiness Index Heatmap: Central & East Europe
Table 3.16: Juniper Research’s Country Readiness Index Heatmap: Far East & China
Table 3.17: Juniper Research’s Country Readiness Index Heatmap: Indian Subcontinent
Table 3.18: Juniper Research’s Country Readiness Index Heatmap: Rest of Asia Pacific
Table 3.19: Juniper Research’s Country Readiness Index Heatmap: Africa & Middle East
1. Juniper Research Competitor Leaderboard
1.1 Why Read This Report
Table 1.1: Juniper Research Competitor Leaderboard: Vendors & Product Portfolio (Table 1 of 2)
Table 1.2: Juniper Research Competitor Leaderboard: Vendors & Product Portfolio (Table 2 of 2)
Figure 1.3: Juniper Research Competitor Leaderboard: Mobile Messaging
Table 1.4: Juniper Research Competitor Leaderboard: Vendors
Table 1.5: Juniper Research Competitor Leaderboard Heatmap: Mobile Messaging Vendors (1 of 3)
Table 1.6: Juniper Research Competitor Leaderboard Heatmap: Mobile Messaging Vendors (2 of 3)
Table 1.7: Juniper Research Competitor Leaderboard Heatmap: Mobile Messaging Vendors (3 of 3)
2. Vendor Profiles
2.1 Mobile Messaging Vendor Profiles
2.1.1 BICS
i. Corporate Information
Table 2.1: BICS’ Select Financial Information ($m), 2022 and 2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offering
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.2 Bird
i. Corporate Information
Table 2.2: Bird’s Acquisitions 2011 – Present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.3 Cequens
i. Corporate Information
Table 2.3: Cequens’ Acquisitions, 2016
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.4 Cisco Webex
i. Corporate Information
Table 2.4: Cisco’s Financial Information ($m), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offering
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.5 Clickatell
i. Corporate
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.6 CM.com
i. Corporate Information
Table 2.5: Acquisitions Made by CM.com, 2021-present
Table 2.6: CM.com’s Select Financial Information ($m), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.7 Comviva
i. Corporate
Table 2.7: Comviva’s Select Financial Information ($m), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Recommendations
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.8 Globe Teleservices
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Recommendations
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.9 GMS (Global Message Services)
i. Corporate Profile
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.10 Infobip
i. Corporate Profile
Table 2.8: Infobip’s Acquisitions – April 2021 to present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.11 Interop Technologies
i. Corporate
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.12 LANCK Telecom
i. Corporate Information
ii. Geographic Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.13 LINK Mobility
i. Corporate
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.14 Messaggio
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.15 Mitto
i. Corporate Information
ii. Geographic Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.16 Monty Mobile
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.17 Orange Wholesale
i. Corporate Information
Table 2.9: Orange Wholesale’s Revenue for Financial Years (€m), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
Figure 2.10: The Range of Clients Using Orange Wholesale’s Services
Figure 2.11: Orange Wholesale France’s Mobile Operator Customers
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.18 Route Mobile
i. Corporate Information
Table 2.12: Route Mobile’s Annual Financial Information (₹ Cr), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.13: How Route Mobile’s OTP Service Works
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.19 Sinch
i. Corporate
Table 2.14: Sinch’s Acquisitions 2020-Present
Table 2.15: Sinch’s Selected Financial Information ($m), 2020-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.20 SMSPortal
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.21 Soprano Design
i. Corporate Information
Table 2.16: Soprano Design’s Acquisitions, 2020-present
ii. Geographical Spread
Figure 2.17: Soprano Design Global Reach and Support Network
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.22 Syniverse
i. Corporate
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.23 Tanla
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.24 Tata Communications
i. Corporate
ii. Geographic Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.25 Twilio
i. Corporate
Table 2.18: Twilio’s Acquisitions, November 2019-Present
Table 2.19: Twilio’s Selected Financial Information ($m), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.26 Vonage
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.27 Unifonic
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-Level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.2 Juniper Research Leaderboard Assessment Methodology
2.3 Limitations & Interpretations
Table 2.20: Juniper Research Competitor Leaderboard Scoring Criteria: Mobile Messaging Vendors
1. Mobile Messaging Market Summary
1.1 Introduction to Mobile Messaging Market Forecasts
Figure 1.1: Total Number of Users of Messaging Services (m), Split by Service, 2024-2029
1.2 Total Mobile Messaging Traffic
Figure and Table 1.2: Total Mobile Messaging Traffic (bn), Split by 8 Key Regions, 2024-2029
Table 1.3: Total Number of Users of Messaging Services (m), Split by 6 Key Services, 2024-2029
Table 1.4: Total Number of Messages Sent (m), Split by 6 Key Services, 2024-2029
1.3 Total Mobile Messaging Revenue
Figure & Table 1.5: Total Mobile Messaging Revenue ($m), Split by 8 Key Regions, 2024-2029
2. SMS & MMS: Market Forecasts & Key Takeaways
2.1 SMS & MMS Market
2.1.1 P2P Messaging Forecast Methodology
2.1.2 A2P Messaging Forecast Methodology
Figure 2.1: P2P SMS Forecast Methodology
Figure 2.2: A2P SMS Forecast Methodology
Figure 2.3: MMS Forecast Methodology
2.2 Total SMS Traffic
Figure & Table 2.4: Total Annual Handset SMS Traffic (bn), Split by 8 Key Regions, 2024-2029
2.2.1 P2P SMS Traffic
Figure & Table 2.5: Total P2P SMS Traffic (bn), Split by 8 Key Regions, 2024-2029
2.2.2 A2P SMS Traffic
Figure & Table 2.6: Total A2P SMS Traffic (bn), Split by 8 Key Regions, 2024-2029
2.3 Total SMS Revenue
Figure & Table 2.7: Total SMS Revenue ($m), Split by 8 Key Regions, 2024-2029
2.3.1 Total P2P SMS Revenue
Figure & Table 2.8: Total P2P SMS Revenue ($m), Split by 8 Key Regions, 2024-2029
2.3.2 Total A2P SMS Revenue
Figure & Table 2.9: Total A2P SMS Revenue ($m), Split by 8 Key Regions, 2024-2029
2.4 Total MMS Traffic
Figure & Table 2.10: Total MMS Traffic (m), Split by 8 Key Regions, 2024-2029
2.4.1 Total MMS Revenue
Figure & Table 2.11: Total MMS Revenue ($m), Split by 8 Key Regions, 2024-2029
3. OTT Messaging: Market Forecasts & Key Takeaways
3.1 OTT Messaging Market
3.1.1 Forecast & Methodology
Figure 3.1: OTT Mobile Messaging Forecast Methodology
3.1.2 Total OTT Messaging Traffic
Figure & Table 3.2: Total OTT Messaging Traffic (bn), Split by 8 Key Regions, 2024-2029
3.1.3 Total Mobile OTT Messaging Revenue
Figure & Table 3.3: Total Mobile OTT Messaging Market Value ($m), Split by 8 Key Regions, 2024-2029
Table 3.4: Proportion of Smartphone Users Who Use OTT Messaging (%), Split by 8 Key Regions, 2024-2029
4. RCS Messaging: Market Forecasts & Key Takeaways
4.1 Introduction to RCS Messaging
4.1.1 Forecast & Methodology
Figure 4.1: RCS Mobile Messaging Forecast Methodology
4.1.2 Total Annual RCS Handset Traffic
Figure & Table 4.2: Total Annual Handset RCS Traffic (m), Split by 8 Key Regions, 2024-2029
4.1.3 Total Revenue from RCS Traffic
Figure & Table 4.3: Total Revenue from RCS Traffic ($m), Split by 8 Key Regions, 2024-2029
5. Chatbots: Market Forecasts & Key Takeaways
5.1 The Future of Chatbots in Mobile Messaging
5.1.1 Forecast & Methodology
Figure 5.1: Messaging Chatbots Forecast Methodology
5.1.2 Total Number of Chatbots Accessed
Figure & Table 5.2: Total Number of Chatbots Accessed (m), Split by 8 Key Regions, 2024-2029
5.1.3 Total Transaction Spend over Messaging App Chatbots
Figure & Table 5.3: Total Transaction Spend over Messaging App Chatbots ($m), Split by 8 Key Regions, 2024-2029
Table 5.4: Total Cost Savings to Businesses Enabled by Messaging App Chatbot Implementation ($m), Split by 8 Key Regions, 2024-2029
6. Social Media Messaging: Forecasts & Key Takeaways
6.1.1 Forecast & Methodology
Figure 6.1: Social Media Mobile Messaging Forecast Methodology
6.1.2 Total Mobile Device Social Media Messaging Traffic
Figure & Table 6.2: Total Mobile Device Social Media Messaging Traffic (bn), Split by 8 Key Regions, 2024 2029
Table 6.3: Total Mobile Device Social Messaging Traffic (bn), Split by Device Type, 2024-2029

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook
Cookie Settings