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Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028

Publisher IDC
Published Sep 30, 2024
Length 20 Pages
SKU # IDC19213331

Description

Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028


This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2024 to 2028."The customer service applications market has entered into a steady state of growth being helped by the incorporation of AI capabilities. While this is good for suppliers, end-user organizations are working through the new associated costs related to these initiatives," says Mary Wardley, program VP, Customer Service and Contact Center Applications at IDC. "IDC survey research data reveals that organizations are concerned about incorporating the cost of AI model building and software in their budgets."

Table of Contents

20 Pages

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Deployment Type

Geography

Market Context

Drivers and Inhibitors

Drivers

AI End-User Initiatives Exploratory

Growth of Geography and Flexibility

WFH Agents

Inhibitors

Inflation

Wars: Russia-Ukraine and Israel-Hamas

Significant Market Developments

Changes from Prior Forecast

Market Definition

Methodology

Historical and Forecast Market Values and Exchange Rates

Related Research

Pricing

Currency Rates
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