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Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth

Publisher IDC
Published Sep 13, 2024
Length 13 Pages
SKU # IDC19170106

Description

Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth


This IDC study examines the customer service applications market for 2021–2023. Revenue and market share of the leading vendors are provided for 2023. "The customer service applications market has settled into a stable rhythm. A growth of 14.6% is relatively high when the age of the market is considered reflecting the ongoing requirement for these applications and the associated refresh cycles," said Mary Wardley, VP, Customer Service and Contact Center at IDC. "IDC expects similar ongoing performance as the adjacent technology markets, including GenAI, evolve and contribute additional capabilities to this segment."

Table of Contents

13 Pages

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Market Share

Who Shaped the Year

Market Context

Geography

Public Cloud Services

Significant Market Developments

Methodology

Market Definition

Related Research

Pricing

Currency Rates
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