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Worldwide Customer Relationship Management Applications Software Forecast, 2023-2027: Data in Action Through AI

Publisher IDC
Published Nov 03, 2023
Length 13 Pages
SKU # IDC18286646

Description

Worldwide Customer Relationship Management Applications Software Forecast, 2023-2027: Data in Action Through AI


This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2027."2023 will be remembered as the year the orientation of customer outreach, sales, and engagement executed an extraordinary pivot, said Mary Wardley, vice president for Customer Service and Contact Center Applications at IDC. "The tsunami of generative AI has awakened all CRM practitioners to a new internal focus around data, security, and compliance. Essential areas needed to engage effectively with AI."

Please Note: Extended description available upon request.

Table of Contents

13 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
COVID-19 Recovery
Unemployment/Job Creation — Automation and Innovation
AI and Generative AI Technologies
Inflation
Geopolitical Risks
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates
Related Research

Pricing

Currency Rates
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