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Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World

Publisher IDC
Published Jun 21, 2024
Length 13 Pages
SKU # IDC18912509

Description

Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World


This IDC study presents the worldwide contact center applications software market size and 2023 revenue market shares by vendor."The market year 2023 was the year that began the 'race to embrace' generative AI technology among suppliers. GenAI enhancements abound," said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. "However, end-user organizations are following with caution and evaluating internal use cases to find the right fit."

Please Note: Extended description available upon request.

Table of Contents

13 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Genesys
NICE
Avaya
Zendesk
Five9
Market Context
Worldwide Contact Center Applications Software Market by Region
Public Cloud Services
Significant Market Developments
Methodology
Market Definition
Related Research

Pricing

Currency Rates
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