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Worldwide Contact Center Applications Software Market Shares, 2022: CCaaS Turns the Heat Up

Publisher IDC
Published Jun 27, 2023
Length 14 Pages
SKU # IDC18029853

Description

Worldwide Contact Center Applications Software Market Shares, 2022: CCaaS Turns the Heat Up


This IDC study presents the worldwide contact center applications software market size and 2022 revenue market shares by vendor."The public cloud, or CCaaS, portion of the contact center market has officially become larger than the on premises/other for the first time," said Mary Wardley, program vice president, Customer Care and CRM at IDC. "While it took time to happen, it is an important foundational element that will allow organizations to take advantage of the burgeoning world of generative AI and allow them to integrate these new capabilities into a cloud-centric environment."

Please Note: Extended description available upon request.

Table of Contents

14 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Genesys
NICE
Avaya
Verint Systems
Zendesk
Market Context
Geography
Public Cloud Services
Significant Market Developments
Methodology
Market Definition
Related Research

Pricing

Currency Rates
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