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Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues

Publisher IDC
Published Jul 13, 2022
Length 14 Pages
SKU # IDC17301068

Description

Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues

This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2022 to 2026."Contact centers are moving into an innovation stage. While it is one of the last applications segments to fully embrace cloud, the public and dedicated private cloud options for cloud deployment are creating an environment of cloud citizens," says Mary Wardley, program VP, Customer Care and CRM. "This will allow for substantial innovation in a space that hitherto has been regarded as a laggard.'

Please Note: Extended description available upon request.

Table of Contents

14 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Post-COVID-19 Pandemic
Unemployment/Job Creation — Automation and Innovation
AI Technologies
Inhibitors
Inflation
The Russia-Ukraine War
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates
Related Research

Pricing

Currency Rates
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