Report cover image

The Value of an Experience-Orchestrated Business

Publisher IDC
Published Mar 12, 2024
Length 10 Pages
SKU # IDC18629846

Description

The Value of an Experience-Orchestrated Business


This IDC Perspective introduces the concept of an experience-orchestrated (X-O) business, which aims to deliver shared experience value powered by intelligence. It emphasizes the need for organizations to evolve from siloed digital transformations to holistic experience management, leveraging technologies like GenAI to scale intelligence via automation. It further elaborates on the pillars of an X-O business: connections, intelligence, actions, and culture, and how they contribute to value-based outcomes for all stakeholders in the experience ecosystem."In an AI-everywhere world, future experiences will need to consider the whole ecosystem and embrace an experience-orchestrated business model," said Sudhir Rajagopal, research director, Future of Customer Experience, IDC. "Companies that continue to assume that supporting one stakeholder group over the other is a zero-sum game, will get left behind. Enterprises must act now to get ready for the coming era of intelligent experience orchestration powered by generative AI."

Please Note: Extended description available upon request.

Table of Contents

10 Pages
Executive Snapshot
Situation Overview
What's Changing; Why Act Now?
Introducing the Experience-Orchestrated Business
An Intelligent Technology Core Is the Heart of an Experience-Orchestrated Business
Halo of Data and Insights Fuels Shared Value Experiences
Workstreams and Journeys
Journeys
Workstreams
Pillars of an Experience-Orchestrated Business
Connections
Intelligence
Actions
Culture
Realize Value-Centric Outcomes from Being an X-O Business
Bringing the Experience-Orchestrated Business to Life
Advice for the Technology Buyer
Learn More
Related Research
Synopsis

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us