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Unified AI and Agentic AI Platforms in Asia: Solution Insights for Technology Leaders

Publisher IDC
Published Jul 25, 2025
Length 22 Pages
SKU # IDC20220211

Description

This IDC Perspective showcases innovative AI-driven platforms that are emerging in the Asia/Pacific region as well as the key steps technology providers are taking to help businesses accelerate AI adoption. The uncertainty and volatility of global markets are pushing businesses to intensify their enterprisewide operational efficiency initiatives favoring a platform-based approach toward new technologies, such as AI. On average, only 23% of AI apps have gone from proof of concept to production in Asia/Pacific. However, with the rapid pace of AI development and more technology providers rolling out AI platforms, choosing the right AI platform requires the understanding of the vendor, approach to AI, and systems meeting current and future requirements.

Table of Contents

22 Pages

Executive Snapshot

Situation Overview

AI Platform Solutions

Salesforce: From Customer Relationship Management to Customer Experience Management to a Unified Customer Solution

The Platform

Approach to AI

Driving AI Adoption

Case Study: Singapore Airlines

Workday: Creating the Digital Employee

The Platform

Approach to AI

Agent System of Record

Driving AI Adoption

Case Study: JLL Technologies

EvoluteIQ: Supercharging Automation with AI

The Platform

Approach to AI

Driving AI Adoption

Case Study: AI in Medtech

ServiceNow: Scaling AI with Unified Enterprise Data

The Platform

Approach to AI

ServiceNow AI Agent Orchestrator

ServiceNow AI Agent Studio

Driving AI Adoption

Case Study: Griffith University

HCL UnO: Evolving AI Orchestration to Meet Customer Demand

Approach to AI

HCL UnO Agentic

Driving AI Adoption

Use Case: Simplifying Insurance Claim Workflows with AI Agents

Kingdee Software: AI Cosmos Under One Roof

The Platform

Approach to AI

Driving AI Adoption

Case Study: Beijing Chuangsi Industry and Trade

Advice for the Technology BuyeR

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Related Research

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