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Top 5 Trends to Watch in CPaaS in 2022

Publisher IDC
Published Feb 02, 2022
Length 5 Pages
SKU # IDC16967800

Description

Top 5 Trends to Watch in CPaaS in 2022

This IDC Market Perspective examines the key trends that will impact the CPaaS market in 2022. Enterprises require agile and flexible digital customer engagement tools as they look to the future. The five trends will drive increased adoption of CPaaS and also drive innovation from platform providers."The strong growth of CPaaS and new entrants into this segment will drive consolidation of silos and innovation driven by the adoption of digital communications channels by consumers," according to Courtney Munroe, research vice president, Worldwide Telecommunications Research at IDC.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
New Market Developments and Dynamics
Conversational Engagement Messaging Gains Traction
Impact in 2022
Agile Customer Engagement Drives CPaaS and Collaboration Alignment
Impact in 2022
CPaaS Is Increasingly Embedded in IT Vendor Platforms
Impact in 2022
Demand Grows for Vertical Video Use Cases at Scale
Impact in 2022
AI-Driven Workflow Automation Drives Personalization of Enterprise Applications
Impact in 2022
Advice for the IT Supplier and Platform Provider
Learn More
Related Research
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