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Top 5 Trends That Will Impact Communications Platform as a Service During 2025

Publisher IDC
Published Feb 14, 2025
Length 4 Pages
SKU # IDC19656969

Description

This IDC Market Perspective explores new trends and advancements in the communications platform–as-a-service (CPaaS) industry. "The future of CPaaS will be invigorated by AI and data analytical capabilities and will be an ideal choice for developers to create enhanced omni-channel customer engagement," says Naga Avinash, research manager, Communications Platform as a Service at IDC. "In addition, the market will be driven by the adoption of RCS and network APIs during 2025."

Table of Contents

4 Pages

Executive Snapshot

New Market Developments and Dynamics

Advice for the CPaaS Vendors

Learn More

Related Research

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