
Sustainable Food Distribution: How Grocery Retailers Will Use Technology to Reduce Food Waste and Improve Customer Experience
Description
Sustainable Food Distribution: How Grocery Retailers Will Use Technology to Reduce Food Waste and Improve Customer Experience
This IDC Perspective illuminates how humanitarian and climate pressures are driving city, state, and national policies driving retailers to reduce food waste. Grocery retailers have answered the call, but lack of verifiable data and clear processes can hinder the best efforts and intentions of brands and employees. Emerging technologies will help grocers collect accurate data and automate processes to meet and exceed food waste reduction goals while also achieving high key performance indicators (KPIs) in customer experience (CX), employee engagement, and operational efficiency."Retailers do not have to choose between sustainability goals and the bottom line. We are finding that retailers that implement sustainability measures report improved employee engagement, new market opportunities, improved customer loyalty, and increased operational efficiency. The key is using emerging technologies and data analytics to find the sweet spots for waste reduction, then using artificial intelligence (AI) to take effective action," says Leslie Hand, group vice president, IDC Retail and Financial Insights.
Please Note: Extended description available upon request.
This IDC Perspective illuminates how humanitarian and climate pressures are driving city, state, and national policies driving retailers to reduce food waste. Grocery retailers have answered the call, but lack of verifiable data and clear processes can hinder the best efforts and intentions of brands and employees. Emerging technologies will help grocers collect accurate data and automate processes to meet and exceed food waste reduction goals while also achieving high key performance indicators (KPIs) in customer experience (CX), employee engagement, and operational efficiency."Retailers do not have to choose between sustainability goals and the bottom line. We are finding that retailers that implement sustainability measures report improved employee engagement, new market opportunities, improved customer loyalty, and increased operational efficiency. The key is using emerging technologies and data analytics to find the sweet spots for waste reduction, then using artificial intelligence (AI) to take effective action," says Leslie Hand, group vice president, IDC Retail and Financial Insights.
Please Note: Extended description available upon request.
Table of Contents
11 Pages
- Executive Snapshot
- Situation Overview
- Sustainability Emerges as a Primary Goal for Retailers
- Within Sustainable Retail, Grocers Have a Unique Challenge: Food Waste
- Technology Will Be Key to Grocers Achieving UN 2030 Goals
- Invest in These Use Cases to Achieve Food Waste Reduction Key Performance Indicators and Increase Customer Satisfaction
- Intelligent Forecasting and Ordering Tools
- Producer and Supplier Communication Platforms
- Cold Chain Remote Monitoring
- In-Store Smart Temperature Sensors and IoT
- Digitized Expiration Checks, Dynamic Pricing, and Digital Markdowns
- Workforce Optimization Platforms
- Microfulfillment Centers for Freshness Optimization
- “Deep Discount” Applications with BOPIS Fulfillment
- Communication and Logistics Platforms for Charitable Giving and Aftermarket Buyers
- Routing and Transport Optimization AI
- Intelligent Tracking of Giving for System Optimization, Planning, and Tax Benefits
- What Is Next for Food Waste Reduction?
- Advice for the Technology Buyer
- Learn More
- Related Research
- Synopsis
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