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State of State: UC&C Cloud Migration Accelerates

Publisher IDC
Published Aug 22, 2025
Length 10 Pages
SKU # IDC20329117

Description

This IDC Market Perspective discusses the accelerating migration of unified communications and collaboration (UC&C) solutions from on-premises to cloud-based solutions, primarily driven by the need to leverage AI for competitiveness. The trend is supported by increased IT spending on cloud migration, the need to simplify IT administration and deliver uniform employee and customer experiences, the shift to a channel-led go-to-market approach by cloud-native UC&C vendors, and the adoption of hybrid solutions to balance security and cloud benefits."Cloud migration accelerates as AI reshapes UC&C, driving businesses to embrace innovation and flexibility over traditional on-premises systems," said Jitesh Gera, research manager, Worldwide Unified Communications and Collaboration research at IDC.

Table of Contents

10 Pages

Executive Snapshot

New Market Developments and Dynamics

IT Spending Outlook Indicates Utmost Focus on Cloud Migration

No Additional Cost to Access AI Capabilities Will Accelerate Cloud Migration

Rising Complexity in Business Communications Is Driving the Need for Unified, Cloud-Based UC&C Platforms

Cloud-Native UC&C Providers Are Leading with a Channel-Led Go-to-Market Approach

Hybrid Solutions for the Best of Both Worlds

IDC's Point of View

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