This IDC Market Note analyzes the key announcements made at the ServiceNow Knowledge 2025 conference, held on May 5–8 in Las Vegas. The event brought together ServiceNow users and technology partners to explore the latest innovations being delivered on the ServiceNow AI Platform and via ServiceNow’s CRM and Core Business Suite offerings, to name just a few.“ServiceNow is positioned to deliver value to its state and local government customers thanks to its emphasis on an AI-infused platform road map, value-added consulting services, and targeted investments in sales, pre-sales, and partner-centered go-to-market strategies.” — Research Director Massimiliano Claps, IDC
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