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ServiceNow Knowledge 2023 Advances the Intelligent Platform for Digital Business

Publisher IDC
Published Jun 27, 2023
Length 4 Pages
SKU # IDC18029834

Description

ServiceNow Knowledge 2023 Advances the Intelligent Platform for Digital Business


This IDC Market Note provides an overview of ServiceNow Knowledge 2023, held in Las Vegas, from May 16 to 18. The Knowledge conference provided a venue for ServiceNow to recap the organization's accomplishments from the past year while enabling the ServiceNow leadership team to impart its vision for the future. Knowledge conference was attended by 15,000+ digital transformation stakeholders and influencers who all expressed optimistic enthusiasm indicative of ServiceNow pressing forward to become an intelligent platform for digital business and operational design. Key across ServiceNow's announcements were a push into generative AI (GenAI) catapulted forward through a partnership with NVIDIA, as well as a host of new features across employee experience, IT and HR service desk automation, customer experience, field services engagement, and more.

Please Note: Extended description available upon request.

Table of Contents

4 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
Value Emerges from Customer Interactions When Service Is in the Organization's DNA
ServiceNow Within Field Services
ServiceNow Within Employee Experience
ServiceNow Within Sourcing and Procurement Operations
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Related Research
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