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Salesforce Agentforce: Redefining Industry Dynamics with Autonomous and Assistive AI Agents

Publisher IDC
Published Feb 13, 2025
Length 5 Pages
SKU # IDC19656940

Description

This IDC Market Note discusses the announcement and release of Agentforce. It is a suite of autonomous as well as assistive AI agents that offers specialized, always-on support to employees and customers alike, leveraging deep business knowledge to seamlessly execute tasks tailored to their specific roles; essentially acting as a virtual assistant that can handle tasks independently across various business functions such as sales, marketing, and customer service. This report also explores Salesforce's Agentforce's impact on the industry, the opportunities and benefits it offers, and the way ahead for stakeholders navigating this transformative solution.

Table of Contents

5 Pages

Executive Snapshot

In This Market Note

Key Features of Agentforce

IDC's Point of View

Key Considerations for Successful Agentforce Implementation

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