U.S. SMB Communications Services Forecast, 2024–2028

U.S. SMB Communications Services Forecast, 2024–2028

This IDC study analyzes and forecasts the revenue for the U.S. small and medium-sized business communications services market. The study provides IDC's definitions of SMB and telecom voice and data categories, and it presents a detailed forecast, beginning in 2020 and extending through 2028."SMBs recognize the need to invest in technologies and services to solve business problems and stay connected to customers. This provides an attractive opportunity for vendors of voice and data communications services," says Jason Blackwell, research director, SMB Communications Services at IDC. "However, communications service providers need to be able to customize solutions, focus on business outcomes, and help SMBs navigate the multitude of technology choices to maximize their return on investment."

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Telecom Transformation
Increasing Competition
Legacy Services Erosion
Significant Market Developments
Changes from Prior Forecast
Market Definition
Related Research

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