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RingCentral Is Taking a Holistic Approach to Drive Customer Success with AI

Publisher IDC
Published Apr 14, 2025
Length 6 Pages
SKU # IDC19954074

Description

This IDC Market Note summarizes key takeaways from RingCentral's 2025 Analyst Summit, which highlighted its AI-driven customer experience innovations, including the launch of AI Receptionist. The event showcased RingCentral's vision to become an AI-powered platform to drive meaningful EX and CX. The company has demonstrated its success to date and is well positioned to drive future growth. Its leadership team is well positioned to execute these strategies amid growing competition.

Table of Contents

6 Pages

Executive Snapshot

In This Market Note

IDC's Point of View

RingCentral's Vision Incorporates a Practical Approach to AI

RingCentral's Strategy Entails a Detailed Approach to Customer Success

Architecture Built to Create a Connected, Intelligent, and Effortless Experience

In-Depth Customer Focus and Tailored Strategies to Ensure Best Results

RingCentral's Leadership Team Is Well Positioned to Execute Its Strategies

There Are More Opportunities in Europe

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