Payers' Guide to the Future of Trust

Payers' Guide to the Future of Trust

This IDC Perspective explains why trust is the most important currency in the digital era as well as a cornerstone of digital health. To build trust, payers should implement AI-powered digital experiences that improve listening capabilities, support first-time resolution of member issues, and improve the consistency and clarity of the information provided. If there is no member trust, then engagement, loyalty, and future growth hang in the balance. "Member trust is not a 'soft' issue for payers. It is a must-have foundation that brings strategic value to the business in the digital economy. Trust is a key driver of member and provider retention and is the lifeblood of the payer business model," says Jeff Rivkin, research director for IDC Health Insights.

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
Payer-Provider Trust
Payer Trust in Provider Claims Coding
Payer-Provider Trust in Value-Based Care and Contracting
Payer-Member Trust
Payer Trust in Member Services
Payer Trust in Member Communications
Payer Trust in Member Data Aggregation, Exchange, and Sharing
Payer Trust in Member Data Consent
Payer Trust in Member Care and Wellness Plan Coordination
Stages of Trust Building for Care Coordination
Payer Trust in Member Directories of Providers
Payer Trust in Member Novel Therapies
Payer Trust with Employer Groups
Payer Trust in Blockchain
Advice for the Technology Buyer
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