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Overview of Employee Metrics That Matter for Services Industry

Publisher IDC
Published Mar 13, 2024
Length 5 Pages
SKU # IDC18629801

Description

Overview of Employee Metrics That Matter for Services Industry


This IDC Market Perspective provides an overview of employee metrics that matter for the services industry. As the saying goes "Happy employee leads to happy customers, which translates to happy organization." Choosing the right set of metrics can bridge the gap between framing the correct strategy to spur growth and achieving it. The wrong KPIs can lead to a lot of wasted time, effort, and money on the organization's part while not achieving the desired results."Any organization which does not give sufficient priority to employee metrics will fall behind the competition eventually. With a market which is more competitive than ever, the importance of tracking and analyzing employee metrics using data analytics cannot be overstated. Tracking these metrics regularly will ensure that vital information does not get missed. Gathering data on employee productivity, happiness, and any other employee-based metrics and then analyzing it further to establish patterns to make informed decisions will ensure improved productivity for the organization," says Nishant Bansal, associate research director, IDC's Worldwide Services.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
New Market Developments and Dynamics
Introduction
Industry Dynamics
IDC's Point of View
Learn More
Related Research
Synopsis

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