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Oracle CloudWorld London, 2024: Focus on Customer Success, AI, and Cloud Flexibility

Publisher IDC
Published Apr 10, 2024
Length 7 Pages
SKU # IDC18693394

Description

Oracle CloudWorld London, 2024: Focus on Customer Success, AI, and Cloud Flexibility


This IDC Market Perspective highlights and analyzes key announcements made at the recent Oracle CloudWorld EMEA conference in London. At the conference, Oracle made multiple announcements, showcased customer cases, and unveiled a number of forthcoming products and functionalities. The company's pivot toward customer success, subscription licensing, and generative AI took the center stage."Oracle is intensifying its focus on customer success, reorganizing its services and partnering staff into a customer success organization to better align with its shift toward cloud subscriptions, which are expected to surpass traditional software revenues by mid-2025," said Bo Lykkegaard, AVP, European Software Research at IDC. "A fitting next step would be to commit to customer success goals tied concrete metrics, such as Customer Satisfaction Scope or Net Revenue Retention."

Please Note: Extended description available upon request.

Table of Contents

7 Pages
Executive Snapshot
New Market Developments and Dynamics
Pivoting Toward Customer Success Services
Announcement of New Generative AI Capabilities
Oracle Cloud Infrastructure Updates
Announcement of Oracle Cloud EPM for Sustainability
Announcement of Oracle Smart Operations
Insights Into Key HCM Wins for Oracle: Marriott and Nokia
Advice for Oracle
Learn More
Related Research
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