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Mapping the Maturing Employee Experience Stakeholder Journey

Publisher IDC
Published Mar 22, 2024
Length 7 Pages
SKU # IDC18646744

Description

Mapping the Maturing Employee Experience Stakeholder Journey


In this IDC Market Perspective, the buyer journey for employee experience (EX) transformation includes an evolutionary pathway through key stakeholders for EX tools and solutions that are rooted in HR but grow to involve the entire organization centered on IT as the steward of the connected data environment. IT’s role and progressive influence underscores the central impact of EX transformation on the extended organization — it also subjects the pace of transformation and solution investment to impacts on IT budgets and spend. Gaining an early understanding of the prospective client’s understanding of and expansion within EX transformation maturity is essential to keep pace with how strong IT’s presence is in EX resourcing decisions and solution spend. The more mature a client is in their stakeholder/buyer journey, the more structural the conversation needs to be to connect the value of EX solutions to insights-backed organizational change and transformation oriented around IT’s role in the data environment."EX is breaking free from being a human resources (HR) mandate to involve more diverse stakeholders and impact the whole organization," says Zachary Chertok, research manager for employee experience, IDC. "EX’s expanded footprint is breaking the fourth wall of operational data silos to link them for context in decision modeling and stakeholder alignment. Technology sellers must personalize their customer engagements to meet prospects and clients in where they are in their transformation journeys," he adds.

Please Note: Extended description available upon request.

Table of Contents

7 Pages
Executive Snapshot
New Market Developments and Dynamics
The EX Transformation Buyer Journey
EX Transformation Requires More Diverse Stakeholders
IT’s Role Underscores Digital Spend Headwinds and Priorities
Examining Stakeholder Roles for Transformation Progression
Advice for the Technology Supplier
Learn More
Related Research
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