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Leveraging Decision Intelligence to Drive Student Success: A Case Study of Western Governors University

Publisher IDC
Published Sep 12, 2025
Length 8 Pages
SKU # IDC20398284

Description

This IDC Perspective examines how Western Governors University (WGU) is implementing decision intelligence (DI) in partnership with Aera Technology to support personalized student interventions at scale. The initial use case focuses on improving assessment readiness and course completion through faculty-facing recommendations generated from integrated student data. The case study details WGU's implementation approach, early outcomes, governance model, and plans to expand DI across additional stages of the student journey, offering practical considerations for other institutions exploring similar efforts."At a time when much of higher education's focus is on generative AI and agentic AI, WGU's adoption of decision intelligence — borrowed from the supply chain industry — illustrates an alternative approach to improving student outcomes through structured, outcome-driven interventions," said Matthew Leger, senior research manager for IDC's Worldwide Education and EdTech Digital Strategies research program.

Table of Contents

8 Pages

Executive Snapshot

Situation Overview

Case Study Background

An Evolving Student Body at WGU

A Turning Point in Personalization and Student Success

Problem Statement

Limitations of Traditional Interventions

Need for Dynamic Personalization at Scale

Outcome-Oriented Transformation

Solution Implemented — Decision Intelligence

Decision Intelligence in Higher Education

Initial Use Case: Assessment Readiness and Faculty Outreach

Implementation Model

Data Governance

Organizational Change

Outcomes

Quantitative Results

Qualitative Feedback

Looking Ahead

Long-Term Vision: A Unified Orchestration Layer Across the Student Journey

Planned Expansion and Initiative Sustainability

Advice for the Technology Buyer

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Related Research

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