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How Kore.ai Is building the Next Generation of AI Agents in Partnership with Amazon Web Services?

Publisher IDC
Published Feb 19, 2026
Length 9 Pages
SKU # IDC20900781

Description

This IDC Perspective explores how Kore.ai has transformed from a conversational AI provider into a comprehensive full-stack AI agent platform. The analysis details how Kore.ai now delivers scalable, secure, and flexible solutions that automate work, service, and process domains for enterprises worldwide. By leveraging deep technical integrations, strategic partnerships, and an enterprise-grade agent marketplace, Kore.ai empowers organizations to accelerate AI adoption, strengthen governance, and achieve operational efficiency. The document highlights how Kore.ai addresses critical challenges in scalability, compliance, and deployment across diverse IT environments, positioning itself as a strategic enabler for enterprise digital transformation."In the race to operationalize AI at scale, the true differentiator is not just technology, it is the ability to orchestrate secure, modular, and cloud-agnostic AI agents that transcend vendor lock-in and regulatory hurdles. Kore.ai's evolution with AWS signals a future in which enterprises can deploy intelligent automation anywhere, without compromise," says Mikhail Jaura, senior research analyst, IDC.

Table of Contents

9 Pages

Executive snapshot

Key takeaways

Recommended actions

Situation overview

Platform architecture and strategic ecosystem partnerships

Technology architecture and capabilities

Strategic partnerships and marketplace strategy

Key challenges and solutions

Scaling and deployment

Managing security, compliance, and governance

Overcoming technological limitations

Geographical focus and GTM strategy

Key learnings from building AI agents

Advice for the technology buyer

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Related research

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