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Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work

Publisher IDC
Published Aug 30, 2022
Length 29 Pages
SKU # IDC17372174

Description

Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work

This IDC study provides an analysis of the Japan unified communications (UC) and collaborative workspace market share based on vendor revenue performance in 2021. IDC classifies the market into four major solution segments — the IP telephony market, IP conference system market, IP contact center (IPCC) system market, and the collaborative workspace market — to analyze and forecast the market."For future growth, IT suppliers entering the Japan UC and collaborative workspace market need to support the transition from hybrid work to omni-work, enhancements in three areas for building an omni-work environment (application of digital workspace in white space, support for advanced use of digital workspace, and improved employee experience [EX] and use of digital workspace to create a sense of belonging), and reexamine integrated environments and added value in voice communications," says Saki Ota, senior market analyst, Software and Security, IDC Japan.

Please Note: Extended description available upon request.

Table of Contents

29 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Japan Unified Communications and Collaborative Workspace Market Share
Shares by Solution Segment
Shares by Vendor
Japan UC and Collaborative Workspace Market Vendor Share by Solution Segment
IP Telephony Market
IP Conferencing Systems Market
IP Contact Center System Market
Collaborative Workspace Market
Who Shaped the Year
Microsoft
Zoom
Salesforce (Slack)
Market Context
Significant Market Developments
Sophisticated Use of Digital Workspace
Legislation and Deregulation to Expand the Scope of Digital Workspace Application
Changes in Employee Workstyles and Evaluations, as Well as Hiring Methods and Skill Requirements due to Enhanced DX Initiatives
Methodology
Market definition
Japan UC and Collaborative Workspace Market
Changes to the 2020 Japan Collaborative Workspace Market Definition
Japan Unified Communications and Collaborative Workspace Market Classification
Related Research

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