Report cover image

Japan System and Service Management Software Market Shares, 2023: The Expanding Role of IT Operations from a Business and User Perspective

Publisher IDC
Published Jul 31, 2024
Length 21 Pages
SKU # IDC19039340

Description

Japan System and Service Management Software Market Shares, 2023: The Expanding Role of IT Operations from a Business and User Perspective


This IDC study summarizes the qualitative and quantitative analysis of the Japan system/service management software market based on information collected by mid-June 2024. This document covers three functional market segments as defined by IDC's software market definition (IDC's Worldwide Software Taxonomy, 2024 (IDC #US52000924, April 2024)): IT operations management (ITOM) software market, IT automation/configuration management (ITACM) software market, and IT service management (ITSM) software market.Shinichi Kimura, research manager, Software and Services, IDC Japan, says, "The role of IT operations teams is expanding in companies and organizations that are advancing companywide digital business transformation. IT operations teams are no longer simply resolving technical issues in the company's IT environment; they are now being asked to ensure the reliability and safety of systems and applications from a business perspective, and to ensure the performance of digital solutions from a user perspective. It is becoming important for IT suppliers to expand the scope of their traditional IT operations support and provide comprehensive support for the operation of their customers' entire digital business."This is the English translation of the Japanese document IDC #JPJ50709024.

Please Note: Extended description available upon request.

Table of Contents

21 Pages

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Market Share

Japan System and Service Management Software Share

Share by Functional Segment

Shares by Vendor

Japan IT Operations Management Software Share

Japan IT Automation and Configuration Management Software Share

Japan IT Service Management Software

Japan System and Service Management Cloud Service Share

Market Share by Functional Segment

Shares by Vendor

Who Shaped The Year

Hitachi

IDC Opinion

Splunk

IDC Opinion

New Relic

IDC Opinion

Market Context

Significant Market Developments

The Growth of Observability Solutions and OpenTelemetry

The Growing Implementation of AI Assistants/AI Agents in IT Operations

The Role of System/Service Management Software Is Expanding Beyond Traditional IT Operations

Methodology

Market Definition

Market Definition in This Document

System and Service Management Software

IT Operations Management Software

IT Automation and Configuration Management

Workload Management Software

Datacenter System and Application Control Software

IT Service Management Software

Related Research

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us