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Intelligent Automation and the Future Workplace

Publisher IDC
Published Apr 27, 2023
Length 4 Pages
SKU # IDC17897463

Description

Intelligent Automation and the Future Workplace


This IDC Market Perspective reviews the role of the modern intelligent digital workplace (IDW) as a platform for enterprise transformation into a future-ready digital business. The report also highlights key areas of competitive differentiation for IDW services vendors and how important analytics, intelligence, and automation in workplace capabilities are. More so, this provides specific recommendations to marketing leaders from IDW SPs on how to best showcase and communicate offering value."As hybrid work becomes the de facto enterprise operating model, there is a real opportunity for the IDW to emerge as the platform for an enterprise's evolution to digital business. However, it is essential that IDW solution and services providers leverage analytics, intelligence, and automation to bridge the key gaps in enterprise expectations of their modern workplace environments for that reality to be realized," says Pushkaraksh Shanbhag, Associate Research Director, IDC Asia/Pacific IT and Cloud Services research.

Please Note: Extended description available upon request.

Table of Contents

4 Pages
Executive Snapshot
New Market Developments and Dynamics
Advice for the Services Provider
Industry-Specific and Function-Specific Competency
Intelligent Multichannel Service Desk and Support
XLA Adoption, Tracking, and Evolution
Recommendations for Technology Marketing Leaders
Learn More
Related Research
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