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Infusing AI into IT Managed Services: Emerging Use Cases and Challenges for European IT Leaders

Publisher IDC
Published Sep 30, 2025
Length 7 Pages
SKU # IDC20446940

Description

This IDC Perspective explores the integration of AI into managed services — emphasizing its transformative potential in enhancing operational efficiency, scalability, and decision-making — and highlights the key roadblocks associated with AI adoption in managed services. It also provides actionable guidance to IT leaders on progressing their AI journeys with managed services. By prioritizing readiness, addressing barriers, and fostering strategic partnerships, IT leaders can unlock AI’s transformative potential and drive innovation in managed services. Insights from this IDC Perspective are based on market observations, IDC survey data, and conversations with European IT leaders regarding their own experiences with AI and managed services. "AI adoption reshapes IT operations, yet resistance, compliance, and readiness challenges demand strategic planning to unlock its transformative potential in managed services." — Francesca Ciarletta, research manager, European managed cloud services, IDC

Table of Contents

7 Pages

Executive Snapshot

Situation Overview

The Rise of AI in Managed Services Engagements

Priority Areas for the Use of AI in Managed Services

Emerging AI Use Cases in IT Managed Services

Key Barriers to AI Adoption

Return on Investment is a Key Roadblock

Cultural Resistance to Change

Trust, Security and Compliance

Organizational Readiness

Advice for the Technology Buyer

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