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Improving Customer Engagement Through a Virtual Assistant at the Federal Bank

Improving Customer Engagement Through a Virtual Assistant at the Federal Bank

This IDC Buyer Case Study looks at the implementation journey of a virtual assistant (Anita) at the Federal Bank — particularly, the value proposition, key steps taken, the results of the implementation thus far, and the bank's future outlook for Anita. At the end of the study we offer guidance to companies intending to adopt virtual assistant solutions as their front line for customer engagements.


IDC Opinion
In This Buyer Case Study
Situation Overview
Organization Overview
Challenges and Solution
Results
Essential Guidance
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