Identifying European Generational Expectations in the AI-Enabled Workforce
Description
This IDC Market Perspective explores how generational differences shape expectations and adoption of AI in the European workplace, revealing that younger employees seek personalized, AI-driven experiences and continuous upskilling, while older cohorts prioritize reliability, control, and job security. Will AI bridge the generational divide at work or deepen it?"Vendors must tailor product design, messaging, and support to address these diverse needs, ensuring successful AI integration and maximizing value for their buyers and Europe's multigenerational workforce." — Meike Escherich, associate director, AI-enabled future of work, IDC
Table of Contents
5 Pages
Executive Snapshot
Key Takeaways
Recommended Actions
New Market Developments and Dynamics
Why generational expectations should matter to vendors
Product perception and adoption
Buying dynamics and value messaging
Services, support, and life-cycle value
Three key lenses for vendors to guide strategic planning
AI usage and trust
Continuous upskilling and AI literacy
Meaningful, fair, and human‑centered work
Advice for the Services Provider
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