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IDC PlanScape: Future of Modernizing Bank Branches to Develop the Right Mix of Digital and Physical

Publisher IDC
Published Jan 24, 2023
Length 8 Pages
SKU # IDC17674642

Description

IDC PlanScape: Future of Modernizing Bank Branches to Develop the Right Mix of Digital and Physical

This IDC PlanScape provides a framework for how financial institutions can lay out a branch modernization strategy to improve both the customer and the employee experiences. It provides the key use cases, processes, and success factors of deploying and implementing an overall branch modernization strategy to jump-start institutions wondering where to begin and to embrace the benefits of their existing branch network."The branch remains a focal point of debate regarding the necessity and role in supporting customers' financial journeys," says Marc DeCastro, research director, IDC Financial Insights. "Investments in modernizing the branch will create operational efficiencies, provide better experiences for the customer and employee, and help promote the brand and does not require a complete rip-and-replace approach."

Please Note: Extended description available upon request.

Table of Contents

8 Pages
IDC PlanScape Figure
Executive Summary
Why Is Future of Modernizing Bank Branches Important?
What Is Future of Modernizing Bank Branches?
Physical Redesign
Staffing and Future of Work
Improve Brand Image
Who Are the Key Stakeholders?
How Can My Organization Take Advantage of Future of Modernizing Bank Branches?
Advice for Technology Buyers
Related Research

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