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IDC PeerScape: Practices for Executing a Center of Excellence Strategy

Publisher IDC
Published Jun 28, 2023
Length 12 Pages
SKU # IDC18029837

Description

IDC PeerScape: Practices for Executing a Center of Excellence Strategy


This IDC PeerScape looks at the best practices for executing on a successful center of excellence (COE) strategy and advises on how to overcome the top challenges around COEs."There are a number of challenges to executing on a successful COE strategy. These include the need to always be innovative, developing common metrics and KPIs, building collaborative culture, providing needed training, and aligning the COE mission with other business units. Organizations should be able to meet these challenges if a center of excellence is to have desired results," says David Weldon, adjunct research advisor for IDC's IT Executive Programs (IEP).

Please Note: Extended description available upon request.

Table of Contents

12 Pages
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Communicate That the COE Sparks Innovation by Welcoming and Acting on Organizational Input
Challenge
Examples
Webster Bank
BSHG
Hitachi Energy
Guidance
Practice 2: Measure Success by the Long-Term Accomplishments of Delighting Customers and Fostering Growth
Challenge
Examples
Webster Bank
Cuyahoga Community College
BSHG
Guidance
Practice 3: Draw COE Members from Units Throughout the Organization to Encourage Sharing Tasks and Ideas
Challenge
Examples
Webster Bank
Hitachi Energy
Cuyahoga Community College
Guidance
Practice 4: Ensure That COE Members Understand Their Role as Advocates for Change and Can Influence Others
Challenge
Examples
Webster Bank
BSHG
Hitachi Energy
Guidance

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