This IDC PeerScape describes three practices that financial institutions have leveraged to benefit from GenAI and agentic AI."AI agents will play a more significant role in business decisions by complementing human expertise, but as a regulated industry, banks must balance AI innovation with human oversight for effective AI integration. Furthermore, financial organizations must consider and critically evaluate benefits and costs to reach the most optimal balance between them," said George Briford, research director, IDC Financial Insights.
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Executive Summary
Peer Insights
Practice 1: Focus on the Strengths of AI Agents — Identify the Right Use Cases
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Practice 2: Accelerated Regulatory Compliance with Generative AI
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Practice 3: Liquidity Management — Modernizing and Optimizing Liquidity with Artificial Intelligence
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Research Assistance
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