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IDC PeerScape: Next-Generation Digital Citizen Services — Making the Bureaucracy Invisible

Publisher IDC
Published Jul 07, 2023
Length 10 Pages
SKU # IDC18043552

Description

IDC PeerScape: Next-Generation Digital Citizen Services — Making the Bureaucracy Invisible


This IDC PeerScape analyzes how governments are aspiring to improve citizen experience and trust need to understand individual citizen needs, ensure accessible and inclusive digital services, and offer convenient, secure, interoperable services across programs and layers of government."Siloed investments in citizen relationship management (CRM) applications, electronic signature, and omni-channel self-service portals are no longer enough. Forward-looking governments are delivering on the promise of making the bureaucracy invisible for citizens and businesses by investing in data integration that can yield intelligent understanding of individuals' and businesses' needs, simplifying and joining up services across programs, partnering with the private sector, and ensuring inclusive digital services," said Massimiliano Claps, research director, IDC Government Insights.

Please Note: Extended description available upon request.

Table of Contents

10 Pages
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Understand the Whole Citizen Life-Cycle
Challenge
Example
Guidance
Practice 2: Address Technical and Governance Challenges
Challenge
Example
Guidance
Practice 3: Prioritize High-Volume Transactions
Challenge
Example
Guidance
Practice 4: Build Federated Services
Challenge
Example
Guidance
Practice 5: Make the Most of the Data You Already Manage
Challenge
Example
Guidance

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