Publisher: IDC
Category: Help Desk
Category: Help Desk
Help Desk market research reports by IDC
(2 reports matching your criteria)
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Key Service Desk KPIs
This IDC Perspective offers an overview of major key performance indicators (KPIs) for service desks, or help desks, highlighting their importance in evaluating efficiency and customer satisfaction. It emphasizes that while comparing performance, cost, budget, or staffing to that of the general mark ... Read More
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IDC PlanScape: IT Service Desk Modernization
IDC PlanScape: IT Service Desk Modernization This IDC PlanScape covers technologies to consider when planning the next phase of the IT service desk, including artificial intelligence (AI), virtual agents, and cross-functional integrations. IT service desks have undergone several evolutions, includin ... Read More
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