Google Cloud: Delivering Ongoing Customer Value with a Deliberate Customer Success Strategy

Google Cloud: Delivering Ongoing Customer Value with a Deliberate Customer Success Strategy

This IDC Market Note offers a perspective from the future of customer experience (CX) standpoint on updates from the Google Cloud analyst roundtable held on May 5, 2022. During the roundtable, Google Cloud's leadership team shared updates about how they're continuing to build maturity in their customer success strategy by outlining priorities across products, delivery and customer success, support, and their partner ecosystem. These updates align with IDC's perspective on the future of customer experience and signal Google Cloud's commitment to delivering value and achieving business outcomes for its customers.

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Executive Snapshot
In This Market Note
IDC's Point of View
Helping Enterprises Capture Value from Their Transformation
Frictionless Whole Journey Experiences at Scale
Context-Aware Customer Engagement
Customer Satisfaction
Conclusion
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Related Research
Synopsis

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