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The Future Consumer Agenda: Mapping Out How Consumers Will Use Technologies That Drive Major Market Shifts

Publisher IDC
Published Mar 30, 2022
Length 5 Pages
SKU # IDC17066971

Description

The Future Consumer Agenda: Mapping Out How Consumers Will Use Technologies That Drive Major Market Shifts

This IDC Market Note outlines why executives fall short with conventional approaches analyzing for tech-driven consumer disruption. Leaders need to use the Future Consumer framework to plan for short- and long-term consumer behaviors across eight consumer segments: housing, travel and dining, personal mobility, money, shopping, lifelong learning, well-being, and entertainment.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
Detect and Plan for Disruptions with the Future Consumer Framework
Existing Tech, Product, and Market Frameworks Fall Short
The Future Consumer Framework Maps Eight Segments of Consumer Behavior
Housing: Digital-Plus Products and Services Remake Existing Offerings
Travel and Dining: Consumers Build Ongoing Relationships Rather than Transact
Personal Mobility: Consumers Gain Many More Options for Getting Around
Money: New Players and Tech Shift Consumer Money Flows
Shopping: Retailers Move to Digital First to Chase Consumer Buying Shifts
Lifelong Learning: Learning Is Being Democratized and Scaled
Well-Being: Personal Tech Extends and Blends Healthcare and Personal Care
Entertainment: Consumers Embrace Expanding Digital Options
Map Key Tech Trends, New or Ongoing, Across the Eight Consumer Segments
Conclusion: Marketing and Strategy Execs Need a Consumer-First Framework
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