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Frontline Workers Perspective on AI: The Good, The Bad and the Ugly

Publisher IDC
Published Jun 30, 2025
Length 7 Pages
SKU # IDC20159930

Description

The integration of AI in workplaces is transforming industries, enhancing productivity, and reshaping roles, for both office and frontline workers. But despite AI's potential, a gap exists in adoption and training between office and frontline employees, with the latter facing challenges in terms of access and skills confidence."Frontline workers express concerns about job security and lack of training, risking the development of a two-tier workforce. Service providers can bridge this gap by offering user-friendly AI tools and education for frontline employees, ensuring equitable benefits." — Associate Director Meike Escherich, IDC European Future of Work

Table of Contents

7 Pages

Executive Snapshot

New Market Developments and Dynamics

The Good: AI Sentiment and Adoption Are on the Up

The Bad: AI Skills Confidence Is Still Lacking

The Ugly: AI Fear Is Not Being Managed Properly

Advice for Service Providers

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Related Research

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