Frontline Workers Perspective on AI: The Good, The Bad and the Ugly

The integration of AI in workplaces is transforming industries, enhancing productivity, and reshaping roles, for both office and frontline workers. But despite AI's potential, a gap exists in adoption and training between office and frontline employees, with the latter facing challenges in terms of access and skills confidence."Frontline workers express concerns about job security and lack of training, risking the development of a two-tier workforce. Service providers can bridge this gap by offering user-friendly AI tools and education for frontline employees, ensuring equitable benefits." — Associate Director Meike Escherich, IDC European Future of Work


Executive Snapshot

New Market Developments and Dynamics

The Good: AI Sentiment and Adoption Are on the Up

The Bad: AI Skills Confidence Is Still Lacking

The Ugly: AI Fear Is Not Being Managed Properly

Advice for Service Providers

Learn More

Related Research

Synopsis

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook
Cookie Settings