The integration of AI in workplaces is transforming industries, enhancing productivity, and reshaping roles, for both office and frontline workers. But despite AI's potential, a gap exists in adoption and training between office and frontline employees, with the latter facing challenges in terms of access and skills confidence."Frontline workers express concerns about job security and lack of training, risking the development of a two-tier workforce. Service providers can bridge this gap by offering user-friendly AI tools and education for frontline employees, ensuring equitable benefits." — Associate Director Meike Escherich, IDC European Future of Work
Executive Snapshot
New Market Developments and Dynamics
The Good: AI Sentiment and Adoption Are on the Up
The Bad: AI Skills Confidence Is Still Lacking
The Ugly: AI Fear Is Not Being Managed Properly
Advice for Service Providers
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Related Research
Synopsis
Research Assistance
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
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