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European Unified Communications as a Service Market Shares, 2022: Vendors Shaping 2022

Publisher IDC
Published Jun 30, 2023
Length 9 Pages
SKU # IDC18029754

Description

European Unified Communications as a Service Market Shares, 2022: Vendors Shaping 2022


The UCaaS market in Europe grew 13.5%, with private UCaaS growing 4.2% and the public segment growing 14.6% between 2021 and 2022.Microsoft continues to lead the overall UCaaS market. It recorded 74% growth in revenue between 2021 and 2022 and increased its overall UCaaS share to 16.9%.Cisco grow 6.6% overall between 2021 and 2022. However, their market share dropped as other competitors have recorded faster growth.Zoom has seen an overall revenue growth of 132% between 2021 and 2022. Alcatel-Lucent Enterprise (ALE) recorded growth in both private (25%) and public UCaaS (88%) between 2021 and 2022.Avaya recorded an overall UCaaS revenue decline of 6.3% between 2021 and 2022.

Please Note: Extended description available upon request.

Table of Contents

9 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Look into Combining UCaaS and CCaaS to Combat Falling ARPU.
Prioritize Customer Life-Cycle Management
Enable AI-Based Features in Communications Channels
Focus on Security in your UCaaS Platform
Offer Hybrid Deployments
Market Share
Who Shaped the Year
Microsoft Is the Clear UCaaS Leader in Europe
Cisco Grew in UCaaS But Lost Market Share
Zoom Grew Fast in UCaaS in 2022
RingCentral Holds Many Opportunities in UCaaS
ALE's Presence in Private and Public UCaaS has Proven Beneficial
Market Context
Significant Market Developments
Falling Voice ARPU Is Causing Expansion into Adjacent Technology Areas
UCaaS Is Critical for Business Operations for Hybrid Work
Voice Is Still Important in Business Communication
Growing Reliance on Channel Partners for Market Reach
Methodology
Market Definition
Hosted Voice or Public Cloud UCaaS
Private Cloud UCaaS
Related Research

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