European Unified Communications as a Service Market Shares, 2021: Vendors Shaping 2021

European Unified Communications as a Service Market Shares, 2021: Vendors Shaping 2021

The IDC Market Share examines the European unified communications and collaboration (UC&C) vendor landscape, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and unified communications as a service (UCaaS). The study outlines trends in market shares and provides recommendations for market players."UCaaS continues to be a dynamic market, but providers need to develop a structured approach to acquire customers. It is important to develop sophisticated features and ensure high-quality voice services that integrate with businesses' operational environments. Moreover, providers need to support the migration process and work closely with partners," said Oru Mohiuddin, senior research manager, IDC's European Enterprise Communications and Collaboration.

Please Note: Extended description available upon request.


IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Develop Extended Market Reach
Prioritize Customer Life-Cycle Management
Work With Channel Partners for Market Success
Assure Customers of Smooth Migration Processes
Support Migration to Cloud
Offer Hybrid Deployment
Provide High-Quality Services and Sophisticated Features
Market Share
Who Shaped the Year
Microsoft Dominates the Market
Cisco Expands its Cloud Calling Capabilities
RingCentral Targets On-Premises Clients as They Migrate to Cloud
Market Context
Significant Market Developments
Voice is Still Important in Business Communication
UCaaS Players Develop More Options to Cater to Varying Business Needs
Vendors Allowing Businesses to Bring Their Own Carriers
Growing Reliance on Channel Partners for Market Reach
Channel Partners Developing Their Own Niches
Pricing Remains Afloat
Vendors Combining Contact Centers and UCaaS as Part of the Same Package
Methodology
Quantitative Data
Market Definition
Managed/Hosted Voice/UCaaS
Hosted Voice or Public Cloud UCaaS
Private Cloud UCaaS
Related Research

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